We are seeking a highly capable Workshop Manager to lead our Sydney Workshop operations within our Smithfield Branch. Reporting to the NSW Service Manager, you will take full ownership of workshop performance – driving productivity, cost control, quality outcomes, and team leadership.
This is a pivotal leadership role responsible for delivering operational excellence across Service, Rentals, Refurbishment, and Import functions, while ensuring a strong focus on safety, customer satisfaction, and continuous improvement.
Key Responsibilities
* Lead end-to-end workshop operations, ensuring efficient workflow and resource allocation.
* Manage labour recovery, productivity, and performance against budget targets.
* Oversee workshop output quality and ensure KPI achievement across all functions.
* Drive cost control across overheads and indirect expenses.
* Manage the quoting function, ensuring accuracy and strong commercial outcomes.
* Monitor actual vs quoted performance and provide recommendations.
* Oversee parts control, stock levels, and workshop processes.
* Lead performance management, training, and development of workshop staff.
* Drive continuous improvement initiatives and best practice processes.
* Partner with Engineering to resolve technical issues and improve outcomes.
* Manage industrial relations matters, including union engagement and EBA considerations.
* Deliver accurate reporting on financials, productivity, and operational performance.
* Champion a strong safety-first culture and ensure full WHS Compliance.
Skills & Experience
* Proven leadership experience in a workshop/service environment (industrial, automotive, or capital equipment preferred).
* Strong commercial acumen with experience managing budgets, costs and profitability.
* Demonstrated ability to drive productivity and exceed performance targets.
* Experience managing quoting functions and interpreting financial/operational data.
* Solid understanding of workshop operations, resourcing, and job flow.
* Experience in a unionised environment and exposure to EBA frameworks.
* Strong people leadership skills with experience managing large, hands‐on teams.
* Technical/mechanical knowledge within a service-based environment.
* Excellent communication skills with the ability to influence stakeholders.
Benefits
* A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide.
* Access to a health and wellbeing platform which supports your mental, physical and financial goals.
* Corporate rates for private health insurance.
* An inclusive working environment.
* An Employee Assistance Program for confidential counselling with chat, phone and face‐to‐face counselling options.
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