Job Role:
As a dedicated After Hours Support Specialist, you will provide seamless assistance to our organization during non-business hours. This role requires exceptional communication skills, strong problem-solving abilities, and a commitment to delivering high-quality support services.
Key Responsibilities:
* Incident Management: Respond promptly to after-hours incidents and emergencies, ensuring timely resolution and minimizing disruptions.
* Activity Recording: Maintain accurate records of all after-hours activities, including communication with stakeholders and key personnel.
* Compliance: Ensure adherence to relevant NDIS Practice Standards and regulations, upholding the highest standards of quality and service delivery.
* Project Support: Collaborate with team members on project work, data collection, and reporting initiatives during quieter periods.
* Training and Development: Participate in training sessions related to after-hours practice, enhancing your skills and expertise to better serve our clients.
* Communication: Maintain open lines of communication with the On-Call Lead and key stakeholders, fostering a culture of transparency and collaboration.
* Systems Knowledge: Apply your understanding of systems knowledge and positive behavior support principles to drive efficient and effective service delivery.
* Culture and Values: Work within a person-centered framework, prioritizing the needs and dignity of our clients, and escalating concerns as necessary.
Requirements:
* Experience: Minimum 2 years' experience in on-call or crisis response roles within community services or disability support sectors.
* Knowledge: In-depth knowledge of NDIS Practice Standards and compliance requirements, as well as an understanding of relevant regulatory frameworks.
* Skills: Excellent communication and interpersonal skills, with the ability to remain calm and decisive under pressure.
* Abilities: Strong task management and prioritization skills, with the capacity to manage multiple tasks and responsibilities concurrently.
* Education: Completion of relevant certifications or qualifications, such as a degree in social work or a related field.
* Personal Qualities: A passion for delivering exceptional customer service, a willingness to learn, and a commitment to ongoing professional development.