Senior Manager – Claims Accident and Health
We're partnering with a top-tier insurer in Brisbane to appoint a Senior Manager to lead a claims transformation journey. This is a rare opportunity to challenge the status-quo, reshape the claim processes and systems, lead the designing and building of the best-in-class claim automation solutions, and influence the future of a growing portfolio.
You'll work closely with project managers, business analysts and cross-functional teams to design and implement scalable, highly automated and AI driven claims solutions for the end-to-end claim value chain from lodgement to settlement, uplifting the entire claims experience.
This hands-on role is ideal for a strategic thinker with strong operational and systems expertise, and a passion for innovation, leadership, and customer outcomes.
What's on offer:
* Career growth with a clear pathway to senior leadership in the organisation
* Flexibility + competitive salary + relocation package for the right candidate outside of QLD
* Full ownership to shape claim process, systems, build a team, and influence product direction
What you'll bring:
* Strong technical claims expertise, ideally in personal line general insurance with extensive experiences in claims digitalisation and automation for low value high volume claims
* Proven ability to define business requirements, lead claim system reviews and implement new technology
* Strong understanding of automation, self-service platforms, and AI in claims (e.g. how AI models like text and object recognition in photo and documents and predictive modelling can be used for real-time assessment and triaging)
* Operational expertise and a track record of successful change delivery
* Demonstrated people leadership experience in a dynamic environment
if you have any questions, please contact
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.