Desktop home assessor (sunshine)

About The Role

Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end‐to‐end management of allocated claims. You will establish the cause of damage as well as determine the scope and cost of repair to insured properties, whilst maintaining excellent customer service.

• Conduct desktop assessments of insured properties using virtual assessing and/or causation reports provided by our panel suppliers.
• Produce detailed reports, determine cause, coverage, damage and best repair methods.
• Review scope of works and expert reports to ensure the most cost‐effective and timely method of repairs.
• Build and maintain relationships with internal and external stakeholders, including local authorities and third‐party building surveyors.
• Negotiate and define the scope of work and associated costing with key stakeholders.
• End‐to‐end claim management, managing a range of cost, quality and service controls in conjunction with the Claims Operations Team.
• Achieve consistent adherence to key performance measures (KPIs).
• Submit reports, review SOWs and documentation in a timely manner (as per set SLAs).
• This position is based full‐time at our Sunshine office.

What Experience You'll Bring

• Previous experience working within the insurance, building or construction industry highly desirable.
• Exceptional customer service and supplier relationship management experience.
• Ability to thrive in fast‐paced, high‐pressure environments.
• Ability to prepare scope of works, quotes and estimations – extremely advantageous.
• Confidence using technology.

The Benefits of Working at A&G

• Be rewarded – we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave – life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us – we've got learning and professional development opportunities to suit everyone.
• Give back – our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself – your wellbeing is key to us and our healthy mind and body hub, mental‐health support and fitness discounts will help you be your best self.
• Celebrate the wins – we love sharing our successes and celebrating together – join us and you'll have a ticket to our many on‐site events throughout the year, family fun days and annual celebrations.
• Save money – in addition to discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.