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About Jetstar
We're Jetstar.
You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004?
In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia, and the Pacific.
The Jetstar Group also includes Jetstar Asia and Jetstar Japan, making it one of the largest low-cost airline groups in Asia Pacific by revenue.
We operate a fleet of over 115 aircraft, including Airbus A320 family and Boeing 787-8s, enabling more people to travel to more places, more often.
Job Description
Exciting opportunity as a key member of the Sydney Airport leadership team
18-month fixed-term contract based at Sydney Airport
The Opportunity
As the Sydney Airport Operations Manager, you will lead the airport operations team, ensuring all disruptions are managed effectively through deployment and engagement of staff.
Your core responsibilities include:
Managing Domestic and International Airport Operations to improve efficiency and stakeholder satisfaction
Planning and implementing projects for operational and strategic improvements
Making decisions on operational improvements and risk management
Ensuring effective communication of critical information to stakeholders
Achieving KPIs related to safety, on-time performance, customer satisfaction, and financial targets
Overseeing supplier operations and acting as a secondary escalation point for problem resolution
Building strong relationships with internal and external stakeholders
Developing and managing team performance
Promoting awareness of OH&S;, aviation safety, and security policies
This role involves negotiating with stakeholder groups, coaching teams, and managing key areas such as supplier management, turnaround performance, compliance, delay handling, and customer service recovery.
Effective communication of relevant information internally and externally is essential.
Key Skills and Experience
Leadership experience in airport operations
Front-line team management exposure
Customer, commercial, and financial acumen
Strategic thinking and planning skills
Experience in operational efficiencies
Robust consultation and communication skills
Team performance management experience
Minimum 5 years in airport operations or related environment
Bachelor's degree in a relevant discipline (preferred)
Ability to handle difficult messages, conflicts, and enforce policies fairly
Our Culture
Jetstar fosters a culture of adventure, innovation, and delivery.
We support diversity and aim to create an inclusive environment where employees feel valued and respected.
Our teams are encouraged to challenge, explore, and connect people through their work.
Our Benefits
Employees enjoy heavily discounted travel fares worldwide, including airfares, accommodation, car hire, and travel insurance across Jetstar, Qantas, and partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer.
We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples.
Please inform us of any accessibility or support needs during application.
Applications close: Sunday, 1st June 2025
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📌 Sydney Airport Operations Manager
🏢 Jetstar Airways
📍 Sydney