Part-time Service Support Coordinator supporting operations, reporting and coordination in a fast-paced, essential services environment.
WHY BAI COMMUNICATIONS
It's an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.
We operate one of the world's most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.
As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.
Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia's most demanding operational environments.
Discover more through BAI360, our virtual tour platform.
LET'S EXPLORE THE ROLE
As a Service Support Coordinator, you'll provide essential operational and administrative support to our Service Assurance team. Acting as a central point of coordination, you'll help connect people, processes, suppliers and systems to ensure smooth day‐to‐day operations.
This is a part‐time role (2 days per week/Tues+Thurs), ideal for someone seeking flexibility while still contributing to meaningful, business‐critical work.
Key Responsibilities:
* Coordinate projects including purchasing, contractor engagement and sourcing of parts
* Manage maintenance activity plans and ensure timelines and data accuracy
* Support financial processes such as purchase orders, invoicing and monthly accruals
* Maintain asset data integrity and support procurement and reporting activities
* Coordinate training activities and maintain accurate training records
* Act as a key liaison between internal teams, suppliers and contractors
* Support meetings including agendas, minutes and document distribution
* Manage local facilities support and site administration requirements
* Assist with site key management and contractor compliance
* Provide general support to Service Support and Area Management teams
LET'S HEAR ABOUT YOU
You're highly organised, proactive and comfortable juggling multiple priorities. You enjoy supporting teams, improving processes and being the reliable go‐to person who keeps things running smoothly.
Technical Skills & Experience Required
* Minimum 2 years' experience in an office management, administration or coordination role
* Intermediate skills in Microsoft Outlook, Word and Excel
* Experience using purchasing and financial systems
* Strong written and verbal communication skills
* Proven ability to organise your workload and meet deadlines
* Understanding of office procedures and administration best practices
* Experience in broadcasting, telecommunications, engineering or technical environments (desirable)
BENEFITS & CULTURE
At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.
Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.
Why join us?
* Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
* Strong focus on development with a performance framework and LinkedIn Learning access.
* Flexible work options, gender-neutral parental leave, study and volunteer leave.
* Recognition programs for high performance and peer appreciation.
* Corporate discounts and novated leasing via SG Fleet.
* A referral program that reflects our positive culture.
BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.
Want to learn more? Hit apply now!
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