Role Overview:
As a Customer Relationship Consultant, you will:
- Manage all respite and permanent leads from prospective residents and their families.
- Oversee all leads in our CRM database to ensure efficient tracking and follow-up.
- Build and maintain relationships with key organizations that can refer prospective residents to our aged care homes.
- Assist in meeting and exceeding occupancy and sales targets, including RAD sales.
- Develop and implement marketing initiatives to generate new sales leads.
Key Responsibilities:
- Implement sales plans and comply with the customer sales method to deliver an excellent client experience.
- Travel to various client locations for sales meetings and presentations.
- Achieve financial targets related to occupancy, RAD, additional services, and ACFI.
- Maintain competitive profiles for facilities and manage inbound leads efficiently.
- Ensure all prospects receive timely and professional communication and provide accurate information packages.
- Record and track all leads in the CRM database, ensuring all information is current and clear.
Qualifications and Experience:
- Essential:
- Proven experience in sales and marketing.
- Strong administrative skills and the ability to handle confidential information.
- Excellent verbal and written communication skills with the ability to empathize with prospective residents and their families.
- A current driver's license and National Police Certificate (or the ability to obtain one).
Performance Outcomes:
- Compliance with sales plan initiatives and admissions process.
- Achievement of financial targets, including occupancy rates, RAD targets, and contracts written.
- Improvement in channel leads and CRM database management.
Why Work With Respect?
- Respect is committed to creating a workplace where the elderly feel respected, valued, and cared for in a supportive environment.
- We are a team-driven company that values Integrity, Innovation, Excellence, and Care in everything we do.
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