Position Number: P00145
Directorate: Environment & Planning Services
Service: Live and Protect
Location: Katoomba Council Chambers
Date
Created/Updated
August 2021
Position
Classification:
Band: 3 Level: 3 Grade: 1
POSITION PURPOSE/OBJECTIVE
Work to deliver streamlined workflows and business systems (social media, mobile, cloud
services and data insights) that make sense and add value. Collaborate with key stakeholders
to cultivate and nurture positive relationships and skills in the use technology.
RELATIONSHIPS
Reports to: (Position Title): Program Leader, Business & Systems
Report to: (Position Number) P00058
Staff Responsibility: Yes
Key Internal Relationships: Works across the Directorate and organisation with
staff at all levels.
Key External Relationships: Relevant external agencies and State Government
Departements, Blue Mountains community.
KEY RESPONSIBILITIES
* Remain alert to business situations (risks and opportunities) and develop strategies in
collaboration with functional experts that led to sound decisions that drive success.
* Determine data sources and develop real-time data insights that inform operational and
strategic positioning. This can include design of open data, use of mapping solutions,
auditing of data and the like.
* Work with functional experts to review business workflows including process mapping,
document / web content, procedure / policy, data analytics and reporting.
* Act as an administrator / power user in the use of cloud based / on premise software
systems. Investigate opportunities to maximise productivity.
* Implement mobility solutions that streamline field inspections to provide recordable and
discoverable information.
* Coach others (in office and remotely), in workflow and system use.
* Review and update web data to ensure currency of information and use of words / images
that are in line with organisational writing styles and other guidelines.
* Act as Council’s point of contact, liaise with State Government authorities to resolve
registration, lodgement, integration issues with the NSW Planning Portal and other
government systems; provide feedback as required.
* Align business processes to changes in legislation. Take action to keep current and
compliant.
* Examine opportunities for maintaining culture in a virtual setting. This includes maximising
the best aspects of remote vs co-located work, etc.
* Act as a key cultural champion working in an environment that requires collaboration and
communication. Remain agile to respond to the variety of workplace demands whether
that internal or externally driven.
* Provide financial analysis, including cost, determination of fee structures and historical and
predictive trends.
* Design and manage master documents such as forms, guides, checklists and standard
templates.
* Lead team members to achieve successful work management outcomes in value adding
activities. Make operational decisions to direct and focus team efforts.
* Provide ad hoc operational backup and support to cover flutating workloads in key areas
of responsibility.
Guiding Principles
* We act as one organisation responding to the changing needs of our LGA and community
* We are strategy led, driven by our Community Strategic Plan with clear priorities and focus
* We are service focused ` we continuously improve service provision and provide excellent
customer service
* We collaborate and work together to achieve our outcomes
* We ensure safety and well-being is at the centre of our organisation, operations and culture
* We are a financially sustainable organisation, living within our means, ensuring best value
resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe
Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting
Community
Workplace Health & Safety
Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies
and procedures and under the relevant WHS legislation. These include but are not limited to:
identifying potentially unsafe situations or work practices and notifying your Supervisor or
Manager (or the Health, Safety Manager/Area Safety Representative); never performing a
task that you believe is dangerous or for which you do not have the experience, or have not
received appropriate instructions and training or where the correct equipment to carry out the
task safely is not available; always work in a safe manner and in accordance with safety
instructions, where applicable; use the work equipment supplied for the job, in accordance
with the manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions to your
line manager which will assist the Council to meet its legal workplace health and safety
obligations.
You have the right to cease or direct cessation of unsafe work. In addition you are required at
all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION
This position requires high-level communication (verbal and written), negotiation and conflict
resolution skills. These skills are required to resolve system issues and implement efficient
business processes as well as the development of clear and targeted messaging.
The position writes, reviews and publishes web content, standard correspondence, policy and
plans so that content is legislatively compliant, well designed and aligns with organisational
branding and writing guidelines.
JUDGEMENT & PROBLEM SOLVING
The position has a high level of independence in solving problems and using judgement.
Problems can be multi-faceted requiring detailed analysis of available options to solve
operational, technical or service problems where solutions are not clear cut. The position
requires sound business acumen in reviewing legislative provisions and adjusting IT systems,
reviewing financial impacts and realigning business processes.
AUTHORITY
Authority to make operational decisions to direct and focus team efforts. High-level access
and input into the development of Council’s corporate software. The position responds and
adjusts systems in a constantly changing legislative / business environment so that risk and
continuity of workflow is managed.
Operates as a business partner to provide professional advice on workflow and digital system
use. Such advice also involves liaison and feedback to State Government authorities over the
design, use and implementation of eServices.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
* Tertiary qualifications and / or equivalent experience in business management /
continuous improvement of business systems and process / project management or other
related fields.
* Knowledge of key business issues, skills to apply that knowledge and confidence to take
action informed by past experiences.
* Adept in technology with a proven record of exploring options and integrating technological
solutions into work practices and procedures to improve business processes and
procedures.
* Ability to think ahead when deciding on a best course of action. Proven track record in
shifting readily between dealing with macro strategic issues and critical detail.
* Track record of providing opportunities for development of others through tools,
assignments, mentoring and coaching relationships.
* Experience in proposing new, creative and sound alternatives to improve client service.
Ability to identify the implications and possible consequences of trends or events that may
impact on current and future client needs.
* Demonstrated experience in communicating complex issues clearly and credibly with
widely varied audiences. Proactive feedback and use of appropriate communication
medium to gain timely / quality outcomes for Council, client and the community.
* Extensive experience in developing and linking strategic, operational and financial plans
and strategies that achieve continuous improvement services, quality and sustainable
outcomes.
DESIRABLE
Knowledge of legislation relating to construction works and environment health.