Rental Sales Assistant/ Quality Inspector
Be the first point of contact for Hertz Katoomba to our amazing customers. This role involves daily face-to-face, phone, and email communication. We focus on quick turnaround of vehicles and detailing to a high standard for re-renting.
Job Summary:
We are an award-winning car rental business based in Katoomba. Representing the world leader in car rental - Hertz, our team provides a service that is second to none.
About the Role:
Be the first point of contact with our customers via face-to-face, phone or email. We are looking for someone with high attention to detail, a sense of urgency, and who puts the customer at the centre of everything they do.
Main Duties:
* Entering bookings into our system, opening and closing rentals, and detailing the vehicles for our next customer
* Administration - receiving bookings face to face, email or phone
* Administration - opening and closing rentals
* Detailing - vacuuming and washing vehicles ready for the next rental
* Record keeping – taking accurate photographs of every vehicle, then uploading them into the app before each rental
Skills, Experience and Attributes:
* Minimum two years customer service (hospitality, retail or similar)
* Must have a current driver's license – condition of employment
* Administration experience is beneficial but not necessary
* Computer literate – word, CRM, email
* Sense of urgency
* National Police Check - or willing to undertake a police check
Culture:
Be a part of something big. Every role plays a part in the overall smooth operations of our business. We have a friendly and professional working environment where we support each other to be successful. We value honesty, integrity and hard work.
Benefits:
We offer staff discounts, mentoring/coaching from day 1, genuine career progression opportunities and a great team environment.
This is a brilliant opportunity for an individual passionate about customer service who wants a change from general retail or hospitality.
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