Job Overview
Maintain a positive and inclusive community atmosphere by providing exceptional customer service and support.
Key responsibilities include:
* Ensuring consistent access to services and information across all channels;
* Providing frontline service for enquiries, transactions, and requests;
* Supporting business processes like facility bookings and digital services;
* Continuously improving customer experience and service delivery standards;
This role also provides regional relief to other customer service centres as required.
For full details, please refer to the attached Position Description.
Essential Skills
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong problem-solving skills and adaptability are also essential for success in this role.
Benefits
As a valued member of our team, you can expect a dynamic and supportive work environment that fosters growth and development. Opportunities for continuous learning and professional improvement are available, ensuring you stay up-to-date with industry best practices.
What We Offer
We value our employees' contributions and offer a range of benefits to ensure their well-being and job satisfaction. These include a competitive salary package, flexible working arrangements, and opportunities for career advancement.