About Ticketek Entertainment Group
Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget. In a distracted world where nothing beats real human moments, We makes life better live!
Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experien ces) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About the Role
We're hiring a Client Ticketing Services Manager in Brisbane to deliver excellence within our ticketing pillar. This role will work closely with clients from QLD's most prestigious venues, ticketing world-class sporting and entertainment events.
As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.
Requirements
What a day in the life looks like:
As Client Services Manager, your role will include:
* Event Building, Checking and Maintenance: Ensure the accurate and timely building of an event with information provided by the client in accordance with appropriate procedures
* Event Day Delivery: On site testing and client support and engagement on site throughout the duration of the event (including but not limited to management of Box Office Staff, Post event Reporting, Settlements, and operational feedback.)
* Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights
* Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day, including managing box office staff
* Customer Services: Be the main point of contact between the client/venue and the Customer Solutions Team ensuring accurate and timely information flow between the parties at all times
* Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
* Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile
About you
To be successful in this role, you will:
* Have a passion for live events.
* Have the flexibility and availability to attend Event Days as required outside of business hours and on weekends
* Demonstrate a client focused attitude, being a true ambassador for our brand.
* Be a team player willing to strive to deliver exceptional results.
* Possess attention to detail.
* Be able to troubleshoot and problem solve.
* Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
* Competent in Microsoft Office including but not limited to Outlook and Microsoft Excel
Essential experience & skills:
* Excellent verbal and written communication.
* Ability to develop new and existing relationships with clients.
* Ability to resolve client/customer problems in a helpful manner.
* Understanding or ability to learn ticketing systems and processes.
Desirable, but not essential, experience & skills
* Client/customer relationship skills.
* Experience in Event or ticketing roles.
* Tertiary qualified.
Other key considerations for this position
Due to the nature of this role, work is required outside of business hours and on the weekend.
Attendance at events is mandatory for the CSM position.
Salary
$65,000 base salary (depending on relevant experience)
Benefits
Here’s a taste of what Ticketek offers:
* Complimentary event tickets
* Birthday and volunteering leave
* Wellbeing discounts & flu vaccinations
* Paid parental leave & free employee support (EAP)
* Global rewards and recognition
* Learning, development & career pathways
* A diverse, inclusive, and passionate team
Equal Opportunities
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
*Only direct applications will be considered. No recruiters please*