Who we are looking for
We're looking for an enthusiastic Customer Support Quality Officer to join our Warrnambool team. In this face-paced role, you will be responsible for overseeing the quality of customer support and experiences through monitoring, coaching and collaboration.
This is a full-time fixed-term position for 18-months offering a salary of $78,418 to $90,423 p.a. plus superannuation.
Job Description
What you'll be doing
On a day-to-day basis, you'll:
Monitor and evaluate call quality by reviewing customer interactions, identifying trends, and reporting on performance and compliance.
Coach and support Customer Support team members through feedback sessions, targeted training, and quality improvement guidance.
Collaborate with the Customer Support leadership team and develop and implement action plans that improve customer outcomes.
Provide outstanding customer support and team coverage as needed.
Desired Skills and Experience
What you'll bring
We're looking for someone with
Proven customer service experience and the demonstrated ability to provide feedback, guidance and coaching to a team.
Excellent administrative and organisational skills, with the ability to manage competing priorities.
Demonstrated understanding of compliance requirements.
The ability to assist and resolve customer issues under pressure.
Skills to operate a variety of computer software.
For further details, see the position description available here.
We look forward to hearing from you. if you have any questions, feel free to call Tania Penny (Manager Customer Support) on
What we can offer
Putting people first comes naturally to us, and that includes the people we employ. You'll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.
You'll be offered a range of great benefits including:
Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.
We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.
We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.
We are
A certified Family Inclusive Workplace
A Work 180 endorsed employer
Members of the Diversity Council Australia
Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.
How you can apply
Applications close: 11:59pm Sunday 22 February 2026
Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.
As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).
Reasonable Adjustments
We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at Your information will be kept completely confidential.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Utilities