We are seeking a professional to join our team as a Trainee Service Advisor.
Job Description
The Trainee Service Advisor will act as a crucial link between customers and the automotive service department, providing guidance, support, and excellent customer service. This person will create relationships, develop and maintain them through the efficient provision of service.
1. Meeting and greeting customers is essential for creating a positive first impression.
2. Taking inquiries and service bookings ensures that customers' needs are met in a timely manner.
3. Keeping customers up to date with vehicle progress shows that we value their time and business.
4. Liaising with the Workshop Controller to ensure all work is carried out within the allocated time frame is critical for meeting deadlines.
5. Gaining authorization for extra work requires effective communication with customers.
6. Writing up repair orders accurately and efficiently streamlines the process.
7. Estimating for the customer the cost and time needed to complete a job demonstrates transparency and builds trust.
8. Helping to bring in new business through superior service to existing customers generates repeat business and referrals.
The ideal candidate will appreciate high expectations of prestige vehicle owners, have excellent personal presentation and superior customer service skills, be highly organized with efficient work practices, be willing to learn and achieve high levels of customer satisfaction.
Required Skills and Qualifications
1. Appreciate high expectations of prestige vehicle owners.
2. Have excellent personal presentation and superior customer service skills.
3. Be highly organized with efficient work practices.
4. Be willing to learn and achieve high levels of customer satisfaction.
5. Possess a valid driver's license, including manual transmission.
Benefits
On offer is a highly competitive salary package plus a generous commission/bonus structure plus ongoing training and support from a dedicated and professional team for the successful candidate.
Others
Your 'can do' guest-focused attitude will play a major role in achieving success. If you are a team player and possess the qualities we are looking for, apply now.
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Sales & Consumer Products
A leading Australian and New Zealand automotive retail group
Diverse operations across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New Zealand, ACT, Tasmania, and Auckland