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Summary
The Regional Clinical Manager is a leadership role reporting to the Regional Operations Director. The primary responsibility is to ensure providers are well-oriented to PM Pediatric Care's culture, value and processes; engaged; and well-trained. The Regional Clinical Manager will provide training and education for new providers, reinforce skill development among low-performing providers, assist in adjusting the provider schedule to match training needs, daily volume, and seasonality, as well as address quality and safety concerns.
Description
* Includes regular on-site presence at the following locations: Laurel MD, Rockville MD, Germantown MD
KEY FOCUS AREAS
* On-time progression and onboarding of new providers through Provider Training Program
* Provider acquisition and retention
* Timely scheduling of interviews and candidate hiring decisions
* Provider team clinical performance
* Building a culture of quality and safety
Provider Training and Ongoing Education for Providers: Provide in-person orientation for new providers, including culture, quality, and office workflow. Ensure timely completion of Provider Training Program, which includes running provider assessments, Bootcamps, skills workshops, lectures, and RESCUE training. Engage early and often with low performing providers to improve their clinical performance and engage all providers in ongoing education, including introducing new clinical guidelines, in collaboration with Clinical Excellence Team.
Provider Scheduling and Shift Management: Support ROD in completing and adjusting provider schedule to match training needs and provider productivity. Collaborate with regional team in securing backup coverage for last minute callouts to prevent office closures.
Quality, Safety, and Medical Complaints: Respond to patient complaints that are medically related and escalated from the provider who rendered care or calls that are urgent in nature. Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams. Provide feedback to the providers as warranted.
Clinical Documentation and Resource Utilization: Ensures appropriate provider documentation, collaborates with Clinical Excellence Team on chart review process; monitors and coaches providers on use of templates, proper coding, and resource utilization.
Provider Recruitment and Hiring: Review candidate qualifications, conduct on-site interview, arrange shadowing shifts for candidates, and make timely hiring recommendations to Operations Manager and Regional Operations Director.
Provider Mentorship and Support:
* Circulate among provider staff at all assigned offices on weekly or bi-weekly basis.
* Respond to medical escalation consults and/or develop system for peer-to-peer consult
* Conduct pNPS review monthly and, in collaboration with Operations Manager, work with bottom providers on action plan and progress.
* Recommend to Clinical Excellence Team and Operations Manager any providers in need of Performance Improvement Plans (PIP). Provide training and mentorship related to PIP.
Regional support: Provide back up coverage for Regional Clinical Managers or Regional Medical Officers on PTO. Participate in Administrator-On-Call rotation.
CLINICAL REQUIREMENT
26 - 32 hours clinical per week based on regional needs and determined by supervisor
Qualifications
MINIMUM HIRING REQUIREMENTS
* Graduate of an accredited Physician Assistant or Nurse Practitioner program
* Ability to obtain and maintain DEA certification
* Licensed in the state where the site is located
* Meet Threshold Criteria/qualifications For Credentialing And Privileges
* Training and quality improvement/process improvement experience
ATTRIBUTES
* Recognized by patients and peers as an exemplary pediatric medical provider; sought out by others for advice
* Sets and models high performance and behavior standards
* Pursues everything with energy, drive and a need to finish; meets commitments
* Consistently exceeds goals; pushes self and others to excellence
EEO Statement
PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
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