Job Summary
We are seeking a seasoned retail professional to lead our store operations. This role is pivotal in ensuring exceptional customer service, managing daily activities, and driving sales growth.
Main Responsibilities:
* Store Operations: Oversee day-to-day store functions, including opening and closing procedures, inventory management, stock replenishment, and maintenance of store standards.
* Team Leadership: Recruit, train, schedule, and supervise staff to ensure they meet performance standards and provide excellent customer service. Foster a positive work environment that promotes teamwork and staff development.
* Customer Service: Act as the face of the store, ensuring all customer interactions are handled with professionalism and care. Resolve customer complaints effectively to maintain high levels of customer satisfaction.
* Sales and Merchandising: Drive sales through effective merchandising strategies, promotional activities, and by staying updated with market trends. Implement and monitor sales goals.
* Financial Management: Manage store finances, control costs, and work towards achieving financial targets. Handle cash management, banking, and daily sales reporting.
* Compliance: Ensure compliance with all health, safety, legal, and company regulations. Maintain pharmacy standards if applicable, including managing pharmacist schedules and ensuring prescription services run smoothly.
* Community Engagement: Build relationships within the local community to enhance store reputation and customer base.
Requirements
To succeed in this role, you will need:
* A strong track record of retail leadership experience.
* Excellent communication and interpersonal skills.
* The ability to work effectively in a fast-paced environment.
* Strong analytical and problem-solving skills.
* A high level of integrity and professionalism.
Benefits
This role offers a competitive salary and benefits package, including:
* A comprehensive salary and bonus structure.
* A range of employee benefits, including health insurance and retirement plans.
* Ongoing training and development opportunities.
About Us
We are a dynamic retail organization committed to delivering exceptional customer experiences. Our values include a focus on teamwork, innovation, and customer satisfaction.