Public Sector People is working with a Regional Council to recruit a Manager Customer Service & Communications for an initial 6-month temporary assignment, with the potential for extension. This is a senior leadership opportunity to drive customer service delivery, business improvement, and communications functions within a community-focused environment.
About the Role
You'll be leading a multi‐disciplinary team across customer service, call centre, communications and business improvement, ensuring effective service delivery across all customer touchpoints. The role will focus on driving operational performance, improving customer experience, managing stakeholder relationships, and contributing to strategic planning and organisational outcomes.
* Location: Central Regional QLD
* Rate: $110.05 – $125.04 per hour (incl. casual loading)
* Hours: Full‐time, 72.5 hours per fortnight
* Duration: 6‐month contract + potential extension
* Benefits: Accommodation, commencement/conclusion travel, and vehicle provided
Key Responsibilities
* Lead and manage customer service, call centre, communications, and business improvement functions
* Drive service delivery improvements and continuous improvement initiatives
* Manage stakeholder engagement across internal and external groups
* Oversee reporting, strategic planning, and operational performance
* Lead, mentor, and develop multi‐disciplinary teams
About You
* Proven experience in a senior customer service or business improvement leadership role
* Strong stakeholder engagement and communication skills
* Experience working within large, complex or government environments
* Demonstrated ability to lead teams and drive performance outcomes
* QLD C Class Driver's Licence (or equivalent)
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