RACV
550 Princes Highway Noble Park
* Hybrid Work Arrangement | FlexiRoster
* Exclusive RACV Staff Discounts on Accommodation at all our RACV Resorts
* 50% off Insurance policies + Free Basic Roadside Assistance
We're looking for passionateCustomer Service Consultantsto join our Noble Park, Roadside Assistance Teamwho will play a critical role as the first point of contact to our members by providing a reassuring and empathetic tone of voice in all situations.
Assisting with adiverse range of calls,you will assist our members with incidents varying from a flat tyre/battery to a burst water pipe at a their residence. You will feelempoweredandmotivatedas your contribution will truly make a difference to the lives of everyday Victorians.
This is aPermanent Full-Time Position, The commencement date is onMonday, 22nd of June 2026.
We are looking for Consultantsandpresently offeringarotational 3 week roster, between the hours of 6am – 1am you will be required to doat least2 weekends of thisrotation.Paired with this schedule, you'll also have access to ourFlexiRoster, providing additional flexibility and control over your shifts, making it easier to balance work and personal commitments.
Our 6-week training program will set you up for success in the role providing you with a blended learning experience made up of classroom and on-the-job training (Note: training is operated from our Noble Park contact centre).
* Provencustomer serviceandKPI experience
* Ability tonavigate throughmultiple computer systems
* Keen sense of direction andknowledge of Melbourne suburbs
* Passionate atbuildinglongstanding relationships
* Individuals that enjoy working in a team environment with a good culture
* Think outside the Box/Problem solving skills
Employee Benefits
* 50%off Insurance policies
* Free Basic Roadside Assistance
* Hybrid Working Arrangement
* Hardware supplied (Awork Computer & Headset)
* 5 week annual leave accrual
* Exclusive RACVStaff Discountson Accommodation at allRACV Resorts
* Freesecure onsite staff carparking +FreeFully Equipped Staff Gym + Barista café with canteen and Hot Food
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Application process:
To apply for the role, simply click the "Apply" button on the job ad which will then re direct you to our RACV Careers portal to complete your application
How to apply:
* Click Apply Now and log in to your Candidate Profile
o If required, click Forgot your password to receive a link to reset
* If you have not previously registered:
o Click Create an account to apply for our career opportunities; or
o Click Apply Now and create your Candidate Profile as part of your application
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