Bidfood Gladstone is looking for a confident and customer-focused individual to join our team as a Casual Shop Assistant.
Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, upselling, solving problems and being part of a supportive team, you'll thrive here.
About the role
This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.
The role will require you to:
* Serving customers
* Updating weekly specials
* Stock rotation
* Picking and packing of orders
* Keeping the shop clean and running smoothly
About you
You're someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it's a busy day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.
If you've worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.
Skills and Experience
To thrive in this role, you'll bring strong communication skills and have a team mindset:
* Excellent phone and email communication skills
* Strong customer service mindset with a helpful attitude
* Comfortable learning new systems
* Able to keep your workplace neat and tidy
* A warm and friendly nature
* Able to multitask and stay organised in a fast-paced environment
* Team-oriented with a proactive and solutions-focused approach
About Bidfood Gladstone
Bidfood Gladstone is more than just part of Australia's leading foodservice distributor – we're a reliable supply partner for Queensland's busy industrial and coastal communities. Servicing large-scale mining clients, local pubs, cafés and restaurants, our team understands the balance between high-volume logistics and personalised customer service. We're proud to deliver tailored foodservice solutions that support both regional operations and lifestyle-driven venues across this subtropical hub.
With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.
Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You'll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.
The extra perks
* Staff discounts on 6,000+ products
* Access to workforce development programs
* Corporate health plans and well-being benefits
* Employee Assistance Program (EAP) for you and your family
* Supportive team culture with room to grow
Ready to take the next step?
If this has got you thinking, we'd love to hear from you. Apply now via the button below and take the next step in your career with a team that's proud to support Australian foodservice.
Applications close: Friday 23rd January 2026
Please note only short listed candidates will be contacted.