Spa and Wellness Manager
Hamilton Island's Spa and Wellness Division offers world-class treatments and experiences across luxury spas, hair and beauty services, and broader wellness offerings. From tranquil spa environments to innovative wellness programs, our mission is to deliver wonder-filled guest experiences that reflect the very best of island living.
We are home to a suite of exceptional wellness experiences, including:
* Spa qualia – a luxurious, award-winning spa sanctuary offering premium treatments designed to rejuvenate body and mind.
* Spa Wumurdaylin – a peaceful retreat inspired by the island's natural environment, delivering soothing therapies that promote relaxation and wellbeing.
* Island Hair and Beauty – a vibrant, full-service salon providing expert hair styling, beauty treatments, and grooming services to help our guests look and feel their best.
We are now seeking a highly experienced Spa and Wellness Manager to lead these diverse teams, drive innovation, and ensure operational and strategic excellence across all spa, salon, and wellness services.
Why you'll love working with us
* Save money with subsidised furnished staff accommodation
* Discounts on restaurants, activities, and sports club membership
* Accredited training through the Robert Oatley College
* Live and work in one of Australia's most iconic island destinations
* Supportive culture and fantastic career development opportunities
Your Role
As the Spa and Wellness Manager, you will take responsibility for the operational and strategic success of Hamilton Island's Spa, Wellness, Hair, and Beauty services. You'll lead and mentor multiple teams to deliver exceptional guest experiences, while ensuring innovation, compliance, financial performance, and staff development are consistently achieved.
Where you'll make an impact
* Identify and implement emerging wellness trends to expand and enhance offerings
* Drive spa and wellness innovation across treatments, products, and service delivery
* Oversee operational excellence, including bookings, rostering, stock, and compliance
* Collaborate with Sales and Marketing on pricing, packaging, and promotions
* Deliver financial oversight, budgeting, forecasting, and performance reporting
* Lead and inspire a large, diverse team through training, coaching, and recognition
* Champion guest satisfaction through robust service standards and escalation pathways
* Foster a workplace culture that reflects Hamilton Island's core values
What we're looking for
You are a senior industry professional with extensive experience leading in spa, beauty, or wellness operations. With strong commercial acumen, creativity, and leadership skills, you thrive in balancing guest satisfaction with strategic and financial success.
To be successful, you will need
* Diploma of Beauty Therapy or Remedial Massage (Essential)
* Bachelor's degree in Management, Business Administration, or related field (Desired)
* Minimum 7 years' experience in the spa, beauty, or wellness industry (Essential)
* Minimum of 5 years of experience in spa management (Essential)
* Current First Aid and CPR certification (Essential)
* QLD open/unrestricted driver's licence (Essential)
* Strong leadership, financial, and communication skills
* Ability to drive innovation and continuous improvement across multi-site operations
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community. Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember. Apply now!
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