About the role: We are looking for a System Administrator who will play a crucial role in ensuring the reliability, security, and efficiency of IT systems and infrastructure across the business. This role will be responsible for supporting and maintaining servers, endpoints, networks, and core business systems. The System Administrator will provide Level 1–3 support, implement system improvements, and ensure that the IT environment remains secure, up-to-date, and aligned with business requirements. Key Responsibilities: Systems Administration: Provide Level 1–3 support across Windows, macOS endpoints, servers, and cloud platforms. Administer user accounts and access across Microsoft 365, Azure Active Directory, and related systems. Operational Support: Align system organization structures with business structure and hierarchy. Support seamless onboarding and offboarding of employees and contractors. Infrastructure Maintenance and Compliance: Maintain IT infrastructure: servers, storage, networks, and backup systems. Ensure regular patching, endpoint compliance, and adherence to security policies. Support Standard Operating Environments (SOE) for consistent and efficient configurations. Software Deployment and Performance Monitoring: Deploy and manage software applications and updates across the organization. Monitor system performance proactively, resolve issues, and minimize downtime. Mobile Device and Video Conferencing Management: Administer Mobile Device Management (MDM) platforms like Intune and JAMF. Support video conferencing and AV infrastructure in office environments. IT Projects and Asset Management: Assist in IT projects, including system upgrades, cloud migrations, and technology rollouts. Maintain IT asset records, track hardware/software inventory, and manage onboarding. Vendor Collaboration and Documentation: Work collaboratively with IT vendors and escalate support issues when necessary. Contribute to documentation, including knowledge articles, system procedures, and user guides. Compliance and Safety: Ensure compliance with Health, Safety, and Environmental (HSE) policies. Actively report incidents or hazards to maintain a secure work environment. SAAS Platform Support: Manage and resolve client-raised tickets efficiently, troubleshooting system-related issues such as platform access, software configuration, and integration challenges while maintaining high levels of customer satisfaction. Collaborate with internal teams to escalate and resolve complex technical issues, ensuring prompt communication and follow-up with clients throughout the ticket lifecycle. Maintain accurate ticket documentation in the service management platform, capturing issue details, troubleshooting steps, and resolution notes while identifying recurring problems to enhance support processes and reduce ticket volume. Key Requirements: 2–4 years of experience in system administration or a similar technical support role. Strong technical knowledge of Microsoft environments, including Microsoft 365, Windows Server, and Azure AD. Proficiency with macOS and Apple hardware, alongside Windows desktop and laptop systems. Experience with MDM platforms (Intune, JAMF, etc.) and endpoint security best practices. Hands-on experience in managing and supporting hybrid cloud environments. Familiarity with PowerShell scripting for automation and administrative tasks. Solid troubleshooting skills and ability to diagnose and resolve hardware/software/network issues. Experience working with ticketing systems and managing incidents and requests efficiently. Strong communication skills and a customer service-oriented mindset. Ability to work flexibly, including after-hours when needed. Experience in AV/VC support and basic telephony systems (Genesys Cloud, Amazon Connect) is desirable. A proactive, detail-oriented approach with a commitment to continuous improvement. Alignment with company values including collaboration, ambition, innovation, and humility. If you would like to be a part of the Wilbur team then please submit your application. We look forward to hearing from you!