Autosports Group (ASG) is a leading, publicly listed automotive retail group representing some of the world's most prestigious and luxury automotive brands. With over 3,000 employees across more than 100 dealerships throughout Australia and New Zealand, ASG continues to grow through a commitment to performance, innovation, and exceptional customer experiences.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds.
About the Role
We are currently seeking an experienced and driven Service Manager to lead the Aftersales operations at one of our premium dealerships in the Sydney area. This is a key leadership role responsible for the overall performance of the Service Department. You will lead a high‐performing team, drive operational efficiency, and deliver exceptional customer outcomes while achieving strong commercial results.
Key Responsibilities
* Lead and manage all aspects of the Service Department, including daily operations, workflow, and team performance
* Drive customer satisfaction outcomes, ensuring a premium end‐to‐end service experience
* Monitor and improve departmental performance across key metrics including labour sales, productivity, efficiency, and CSI
* Develop, coach and mentor Service Advisors, Technicians, and support staff
* Ensure compliance with manufacturer standards, workplace safety, and company processes
* Work collaboratively with senior leadership and other departments to achieve overall business objectives
* Identify opportunities to improve processes, profitability, and customer retention
About You
* Proven experience in a Service Manager or senior Aftersales leadership role within a franchised dealership
* Strong leadership capability with a track record of building and developing high‐performing teams
* High‐level commercial acumen with the ability to manage budgets, drive revenue, and control costs
* A strong understanding of workshop operations, productivity, and efficiency drivers
* Excellent communication skills, both written and verbal, with the ability to influence at all levels
* A continuous improvement mindset with the ability to implement process enhancements
* Solid IT and systems capability across dealership platforms
* A current and valid driver's licence
What WE Can Offer You in the Role
* Competitive remuneration package, including performance‐based incentives
* Career growth opportunities within a large, progressive automotive group
* Ongoing training and development, including factory and leadership programs
* Access to exclusive employee vehicle offers across our brand portfolio
* Paid parental leave to support you and your family
* Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on‐site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
* Employee Assistance Program (EAP) for personal and professional support
* A supportive, high‐performing team environment with regular team engagement activities
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