Aps5 Site Technology Officer Helpdesk Role
Job Description:
Australian Citizens residing in Australia only respond.
Australian Citizens residing in Australia with ability to obtain Baseline only respond.
* Contract start 26 June 2023 to 12 months, with 12 months extensions.
* Australian Citizen, Ability to obtain Baseline Clearance, Brisbane preferred location, Melbourne (Richmond), Geelong role.
* Work as an onsite liaison to both senior technical staff, vendors, and end users.
* Support the Agency's video conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users.
* Provide support for physical network services onsite, including hardware installation and removal, patching and break-fix troubleshooting.
* Use tools such as drills for the installation and removal of hardware, and potentially work with heavy/awkward objects such as visual displays.
* Provide support on the M365 platform.
* Assist with asset logistics requirements, including receipt and distribution.
* Update and maintain appropriate registration of all ICT assets including asset moves.
* Communicate effectively with key stakeholders, including senior executives.
* Implement technical change management activities.
* Investigate technical problems assigned to the team and engage others to assist in addressing such problems.
* Foster a positive culture within the ICT Services Branch, aligned with Agency values.
Every application requires addressing selection criteria as part of the application submission.
Selection Criteria:
1. Demonstrated minimum of 3 years' experience in ICT operations roles.
2. Experience covering technology hardware, infrastructure, and networks.
3. Sound understanding of ITIL best practice.
4. Demonstrated high-level conceptual, analytical, and problem-solving skills, and the ability to develop creative and innovative solutions to difficult and complex problems.
5. Demonstrated high-level customer service and support skills.
6. Hold or have the ability to obtain Baseline clearance.
7. Experience working in Government or large organisations is an advantage.
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