Experience Design Lead
This is a senior position that requires a deep understanding of design thinking and systems thinking to drive our thinking and define our approach.
The role involves setting the direction for Experience Design, building a collaborative culture, and driving innovation through customer intelligence-led approaches.
* Setting the Direction: Taking ownership of the Experience Design roadmap and strategy at a macro level, ensuring our work is desirable, viable, and feasible.
* Building the Culture: Contributing towards a culture of strategy, creative, and design excellence across all teams, mentoring junior designers and strategists.
* Driving Innovation: Championing a customer intelligence-led approach to identify and drive new opportunities for innovation and differentiation within client businesses.
This is an exciting time to join us as we expand our Experience Design team, working with incredible clients across WA, Australia, and beyond. We offer big projects, a supportive team, flexible work, and plenty of opportunity to grow.
What You'll Do
* Lead with Human-Design Thinking: Take the lead on setting up smart, scalable ways of working that integrate our agency's strategy, business psychology, and change management.
* Innovation & Concept Creation: Translate customer and behavioral insights into tangible, innovative service concepts and experience blueprints.
* Advanced Prototyping & Testing: Influence the full human-centric project cycle, from stakeholder research to prototyping and testing digital, physical, and spatial interfaces and interactions.
* Facilitation & Storytelling: Design and lead high-impact, transformative workshops and co-design sessions to explore, prototype, and validate new ideas with clients and teams.
* Deliverables & Communication: Develop and own comprehensive experience artifacts like journey maps, service blueprints, personas, and future-state frameworks.
* Expert Collaboration: Serve as the expert consultant (CX, UX, UI) for Experience Transformation programs, collaborating closely with Strategists, Creatives, and UX/UI designers.
About You
* Experience: 6+ years in service, product, or experience design roles, with a history of tackling complex challenges in fast-paced, multi-disciplinary environments.
* Core Methodologies: Deep, practical expertise in design thinking, human-centered design, and applying systems design and business psychology to strategic problems.
* Tool Fluency: Proficient in design and prototyping tools, particularly Figma, and experienced in implementing design systems.
* Leadership Skills: Proven ability to mentor, lead change, and communicate complex concepts effectively to all levels of stakeholders.
* Passion for People: You believe in treating others with dignity, empathy, and genuine consideration, creating an inclusive and collaborative environment.