Job Title Service Desk Analyst ----------------------------------- Job Description This is an exciting opportunity for a skilled Service Desk Analyst to join our organization. As a key member of the IT team, you will be responsible for providing support and assistance to end-users of ICT systems. The successful candidate will have solid knowledge of SCCM 2012 and Windows 10, as well as technical experience in supporting hardware and peripherals. You will be required to articulate technical information to a targeted audience, demonstrate customer-centric skills, and provide professional customer service. As a Service Desk Analyst, you will work closely with the IT team to maintain and troubleshoot ICT systems, ensuring minimal downtime and maximum efficiency. Key Responsibilities