Job Title: Guest Experience Host
About the Role
This role offers an exciting opportunity to deliver exceptional customer experiences and contribute to the success of our team. As a Guest Experience Host, you will be responsible for creating memorable moments for our guests by providing personalized service, managing guest interactions, and generating sales appointments.
Key Responsibilities
* Manage daily operations, including scheduling, registering guests, and providing information on local attractions.
* Collaborate with resort operations teams to ensure seamless transitions and high levels of service.
* Meet targets and KPIs set by the business, while maintaining a positive and professional attitude.
Requirements
* Prior experience in a similar hotel position, with a genuine passion for customer service and the local area.
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
* Impeccable presentation and grooming standards, with high levels of computer literacy and problem-solving abilities.
Benefits
* Professional development funding to support career growth and advancement.
* Discounted hotel stays across Australia, Fiji, and New Zealand.
* A dynamic and inclusive work environment that values excellence, teamwork, and fun.
What We Offer
We are committed to creating a workplace where everyone feels valued, respected, and supported. Our team is passionate about delivering exceptional experiences and making memories that last a lifetime. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply.