At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.Join ASIC as a Service Delivery Manager and lead the teams at the frontline of Australia's business registry system. In this leadership role, you'll oversee the Customer Contact Centre, ensuring business owners, company officeholders and intermediaries receive clear, accurate and timely support to meet their registration obligations. Your work will directly contribute to a trusted, efficient and customer-focused registry that underpins confidence in the Australian economy.Location - Traralgon VIC (approximately 2 hours east of Melbourne)Salary starting from $127,641 (depending on experience) plus 15.4% superannuationTemporary role (up to 2 years)Applications close at 11:59pm AEST Thursday, 14 May 2026The teamASIC administers more than 30 legal registers that underpin confidence and transparency in the Australian economy, including the Companies and Business Names registers, which together hold details for millions of organisations nationwide. Used every day by businesses, professionals, government and the public, the ASIC Registry enables people to register, manage and access trusted information to start, run and wind-up businesses. When users need help navigating these services, our teams are there to support them.The roleAs a Service Delivery Manager, you will lead the frontline operations of ASIC's Customer Contact Centre, overseeing multiple team leaders to ensure customers can meet their business name and company registration obligations with confidence. You'll apply deep service delivery expertise to drive high-quality, consistent customer outcomes, supporting business owners, company officeholders and intermediaries as the first point of contact with ASIC.You will be accountable for:Provide professional leadership across a broad range of activities, delivering high-level advice and recommendations to senior leaders on complex service delivery matters.Set priorities and manage workflows, including allocating resources, developing local strategies and evaluating business outcomes.Lead the resolution of the most complex and sensitive service delivery issues, exercising sound judgement to make robust, defensible decisions.Contribute significantly to the development and implementation of strategies and policies, driving change and effectively managing ambiguity.Build and maintain strong stakeholder relationships, promoting ASIC's objectives through effective and strategic engagement.About youTo succeed in this role, you will bring:Demonstrated experience leading high-performing contact centre or customer service operations, ideally within a complex regulatory or government environment.Strong understanding of company and business name registration services, with a proven ability to drive continuous improvement and operational excellence.Proven track record in developing, mentoring and empowering large, diverse teams to achieve strategic objectives and exceed performance targets.Advanced capability in optimising CRM and telephony platforms (e.g. Genesys Cloud) to enhance customer experience, efficiency and workforce productivity.View the Position Description for more information or click `Apply' to start your application. Applications close at 11:59pm AEST Thursday, 14 May 2026.About ASICASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.ASIC is an equal opportunity employer seeking people who want to make a difference. ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Applications from people of all ages, cultural backgrounds, abilities, LGBTIQ+ identity and people of Aboriginal and Torres Strait Islander decent are encouraged to apply.We offer a range of employee benefits including:Attractive superannuationAdditional leave entitlements50/50 hybrid work-from home modelFlexible work arrangementsAssistance for study and professional developmentTo work with us, you need to be an Australian Citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.
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