Welcome to W Cosmetics – Your Beauty Wonderland.
We're more than just a beauty retailer - we're a destination. Our mission is to create an inspiring space where beauty lovers of all ages, genders, and backgrounds can explore the most unique, exciting, and on‑trend products from around the world, with a special focus on the latest innovations from Japan and Korea.
Our Whitford store is looking for a passionate and experienced Retail Store Supervisor to lead the team and elevate the customer experience.
About the Role
As a Store Supervisor, you'll play a key role in supporting the Store Manager and ensuring the store operates seamlessly each day. You'll lead with confidence, elevate the customer journey, and help create a positive, energising environment for both customers and staff.
This is a hands‑on leadership role where your ability to guide a team, maintain high standards, and deliver exceptional service will directly shape the store's success.
What You'll Be Doing
* Leading and motivating the team to deliver premium, service‑first customer experiences
* Supporting training, onboarding, and ongoing staff development
* Maintaining high store presentation and visual merchandising standards that reflect our brand
* Managing stock levels, receiving deliveries, and ensuring product availability
* Handling customer concerns with professionalism and confidence
* Overseeing daily operations including opening/closing and cash handling
* Assisting with roster planning and stepping in as acting manager when required
* Upholding company policies, safety standards, and operational compliance
What You'll Bring
* Experience in a retail supervisory or leadership role
* Strong communication, organisational, and people‑leadership skills
* Confidence in driving sales and supporting team performance
* A genuine passion for beauty, trends, and creating memorable customer moments
* A polished, professional presence aligned with the W Cosmetics brand
* Ability to thrive in a fast‑paced, dynamic retail environment
Why You'll Love Working With Us
* Be part of a fast‑growing, trend‑driven global beauty brand
* Work in a vibrant, inclusive, and supportive environment
* Enjoy generous staff discounts across our international product range
* Build your career with real development and progression pathways
* Join a team that celebrates individuality, creativity, and a love for beauty
Ready to Lead in Our Beauty Wonderland?
If you're a confident retail leader who loves inspiring others and delivering exceptional customer experiences, we'd love to hear from you.
Apply now and help us bring the best of global beauty to W Cosmetics Whitford
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