At Strata Community Insurance (SCI) we've spent decades protecting strata communities across Australia and our purpose is to be the champion for a better, brighter strata community.
We believe our people are our greatest strength. That's why we foster a culture where individuals are supported, empowered, and encouraged to achieve both personal and professional success.
We're currently seeking a Dispute Resolution Specialist to join our Legal & Governance team. In this pivotal role, you'll help shape the customer experience by managing complaints with professionalism, empathy, and a solutions-focused mindset. You'll play a key role in continuous service improvement and help uphold the fairness and integrity that define our business.
Location
Can be based at any of our offices Australia wide - Sydney, Melbourne, Brisbane, Adelaide or Perth
About the Role
* Investigate and assess complaints by gathering and analysing relevant information from stakeholders.
* Deliver well-reasoned written decisions and communicate effectively with complainants, internal teams, and third parties.
* Apply your knowledge of dispute resolution processes, legal principles, industry codes, and AFCA decisions to resolve complaints efficiently and fairly.
* Manage both verbal and written communications with professionalism and empathy.
* Ensure compliance with all relevant legal, regulatory, and contractual obligations, including the General Insurance Code of Practice.
* Contribute to process improvements by identifying recurring issues and recommending actionable solutions.
* Collaborate closely with internal departments and external partners to promote service excellence and uphold our values.
About You
* Background in general insurance claims, complaints handling, or dispute resolution.
* Strong interpersonal and communication skills with a customer-first approach.
* Sound judgment and discretion when managing sensitive or confidential matters.
* A collaborative mindset with the ability to build rapport across diverse teams.
* Full Australian working rights required.
What We Offer
Flexibility & Balance: the cornerstone of how we work from our office locations Australia wide
Growth & Learning: Access to development pathways through ANZIIF, Allianz, and tailored professional learning programs.
Leave & Support: Paid parental leave with super, the option to purchase extra annual leave.
Wellbeing & Security: Salary continuance insurance, salary packaging options, and a dedicated Employee Assistance Program (EAP).
Why Strata Community Insurance?
We're proud to create a workplace that reflects the communities we serve. Diversity, equity, and inclusion are at the heart of who we are. We encourage applications from people of all backgrounds and experiences - you belong here. If you're ready to make a difference and grow your career in a values-driven organisation, we'd love to hear from you.
Apply now
Join a team where your work truly matters.
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