Overview
Join our Personal Injury Claims Performance team to deliver actionable insights that improve claimant outcomes and operational efficiency. You'll work closely with analytics and claims teams to design metrics, monitor performance, and influence strategic decisions.
What You'll Do
* Develop and implement performance metrics using internal and external data to drive best-in-class claims management
* Provide monthly insights and deep-dive analysis to identify trends and opportunities for improvement
* Collaborate with claims teams and analytics specialists to embed monitoring frameworks into business practices
* Model scenarios and validate operational plans to support evidence-based decision-making
* Benchmark industry performance and translate findings into actionable strategies
* Communicate insights with influence to senior stakeholders, enabling effective claims management practices
What You'll Bring
* Strong general insurance knowledge and experience in claims analysis
* Advanced analytical and conceptual thinking skills to identify performance drivers and interdependencies
* Proficiency in data analysis tools and ability to model projections for operational initiatives
* Excellent communication and influencing skills to engage diverse stakeholders
* Ability to prioritise competing demands and deliver high-quality outcomes within deadlines
* A collaborative mindset with a focus on continuous improvement and innovation
What You'll Enjoy
Access our Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
* Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
* Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
* Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
* Paid volunteer leave, donation matching, and unlimited emergency response leave
* Performance-based bonuses and Suncorp shares for eligible employees
* Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are committed to creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Financial Services and Insurance
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