Customer Operations Specialist
Location: Sydney, New South Wales
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Job Description
This is a
Customer Support Specialist
This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU
== Klaviyo ==
Role Seniority - junior
More about the Customer Support Specialist role at Klaviyo
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success.
We take the success of our customers incredibly seriously.
Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.
We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How you will make a difference:
Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
Diagnose software issues and resolve escalated customer complaints using established processes
Provide support & guidance on non-technical related questions (e.g. marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
Document troubleshooting and problem resolution steps.
Who You Are:
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users
Self-motivated, eager to learn and thrive in a collaborative environment
Capable of adapting quickly to changing priorities
Experience with or able to quickly pick-up:
Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Web works, networking, and software products
DNS, IPs and other networking concepts
APIs
Email marketing platforms and E-Commerce platforms
Requirements:
Full authorisation to work in Australia without any restrictions
Ability to work a Saturday - Wednesday working week (weekends)
This employer uses Covey as part of the hiring process.
Further details may be provided during the recruitment process.
This advertiser has chosen not to accept applicants from your region.
Customer Support (Superannuation) Specialist
This is a Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU
== eToro ==
Role Seniority - mid level, junior
More about the Customer Support (Superannuation) Specialist role at eToro
Customer Support (Superannuation) Specialist
eToro is the trading and investing platform that empowers users to invest, share and learn.
We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way.
We have created an investment platform that is built around collaboration and investor education.
On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge.
We have over 38 million registered users from 100 countries and our platform is available in 20 languages.
We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users.
You can find out more about eToro here.
In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector.
We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team
What will you be doing?
For a business that enables people to invest in their future, trust is everything.
This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.
You will be joining a small team focused on delivering excellent customer experience at Spaceship.
Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.
Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first super.
What you'll do
Handle inquiries and provide support to superannuation members and related products
Guide customers through processes and documentation
Maintain accurate records in our systems
Collaborate with clinical and product teams as needed
Maintain confidentiality and handle sensitive information
This advertiser has chosen not to accept applicants from your region.
Customer Service Representative - Patient Support
This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU
== Admission ==
Role Seniority - junior
More about the Customer Service Representative - Patient Support role at Admission
Customer Service Representative - Patient Support Casual Position | 3-Month Contract | In-Office
The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details 3-month initial contract with potential for extension.
In-office position.
This advertiser has chosen not to accept applicants from your region.
Representative, customer service
Based in Sydney, Australia.
The Customer Service Representative (CSR) is responsible for cultivating customer relationships by utilizing knowledge of products, capabilities, and CRM processes.
The CSR manages a full spectrum of customer service activities involved in the Quote to Cash process, including quotations, order processing, shipment tracking, and post-delivery support.
Responsibilities include forecasting, ordering, expediting, and coordinating with internal teams to meet customer needs.
What You'll Do
Pre-order quotations and pricing using SAP or pricing tools
Work with Customers and Sales to understand needs
Coordinate with Materials Management/Operations for project timelines
Process orders and manage shipments and returns
Identify and address scheduling issues and backlogs
Provide ongoing training and support to peers
Required Qualifications
Diploma/Degree in Business or related field with at least 3 years in Customer Service
Knowledge or experience with SAP preferred
Excellent communication and telephone etiquette
Team player with ability to adapt to fast-paced environments
What Happens After You Apply
Comm Scope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you require adjustments in the recruitment process, please advise us when you apply.
This advertiser has chosen not to accept applicants from your region.
Customer Service Representative - Drive
This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU
== Nine ==
Role Seniority - graduate, junior
More about the Customer Service Representative - Drive role at Nine
Customer Service Representative
52 Victoria St, McMahons Point NSW 2060, Australia
Full-time
Company Description
Drive is Nine's brand appealing to the automotive enthusiast.
You will help us achieve our vision by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.
Drive Marketplace is growing rapidly and aims to become Australia's No.2
Automotive Marketplace.
Your role will enhance customer and dealer experiences, ensuring timely interactions and proactive support to dealers to meet sales goals.
Day-to-day
Boost customer satisfaction and dealer retention by maintaining a high NPS
Deliver prompt first responses, qualify leads, and manage follow-up surveys
Ensure data accuracy and prepare dealer performance reports
Resolve issues and reduce repeat contacts
Stay informed on platform changes and market trends
Qualifications
1-2 years in customer service/success, ideally in digital advertising, e-commerce, or automotive
Strong communication and customer-first mindset
CRM experience (Salesforce)
Data analysis skills
Organisation and multitasking abilities
Ability to work independently and with teams
Additional information
Nine is Australia's largest locally owned media company with brands across TV, radio, digital, and publishing.
We offer a flexible work policy and support diversity and inclusion.
Work rights: you must have the right to work in Australia.
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Digital OOH Operations Specialist
Sydney, New South Wales
Posted today
Job Viewed
Job Description
Permanent opportunity to join our Sydney team.
Hybrid working environment.
Exciting opportunity to work for one of Australia\'s retail media pioneers.
Cartology is one of Australia's leading retail media businesses, powered by the Woolworths Group.
We provide targeted omnichannel marketing solutions and closed-loop reporting to help brands grow.
Cartology is pioneering the future of Retail Media.
Be yourself in a culture that is inclusive and innovative.
You will be part of an ambitious and collaborative team within the Woolworths Group.
What you'll do:
End-to-end management of inventory within DOOH and Radio platforms, updating CMS and third-party platforms
Data reconciliation to improve inventory accuracy
Support campaign delivery, investigations into under-delivery, and root-cause analysis
Manage scheduling and delivery of content for POCs and campaigns
Collaborate with Commercial, Inventory and Campaign Ops teams for new rollouts
What you'll bring:
2+ years in Digital Out of Home operations or delivery
Experience with CMS systems (Broadsign, Ayuda) or inventory management systems
Strong understanding of digital media platforms and formats
Experience in sales and customer-focused environments
Ability to test digital media against specifications
What you'll experience:
Global career opportunities within a large corporate group
Employee support programs and benefits
Flexible leave and work arrangements
Team discounts and rewards for performance
Endless possibilities with Woolworths Group.
We value diversity, equity, and inclusion and welcome adjustments in the recruitment process if needed.
This advertiser has chosen not to accept applicants from your region.
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