Guest Service Agent – DoubleTree by Hilton Hobart
Be the first smile our guests see. At DoubleTree by Hilton Hobart, we believe the guest experience starts the moment they walk through our doors, and as a Guest Service Agent, you're the person who sets that tone. Whether it's a seamless check-in, solving a tricky travel question, or simply remembering a guest's favourite room, you'll help create stays worth coming back for.
Why You'll Love This Role
Front-row seat to hospitality – You're in the heart of guest interactions, making every arrival and departure special.
Grow with a global brand – Access Hilton's world-class training and career pathways.
Perks that travel with you – Enjoy discounted stays at Hilton hotels worldwide.
What You'll Be Doing
Welcome guests with warmth, professionalism, and genuine care.
Manage check-in and check-out processes efficiently and accurately.
Handle guest queries, requests, and feedback promptly and with a solutions-focused approach.
Maximise occupancy through upselling and promoting hotel services.
Maintain accurate payment handling and compliance with hotel policies.
Collaborate with other departments to ensure every guest enjoys a seamless stay.
Qualifications – External
What We're Looking For
A friendly, confident, and professional approach.
Strong communication and problem-solving skills.
The ability to stay calm and organised under pressure.
A passion for delivering exceptional guest service.
Experience in hospitality, tourism, or customer service (preferred, but not essential – we'll train you).
Additional Experience and Skills
Previous experience in a customer-focused industry.
Positive attitude and good communication skills.
Commitment to delivering a high level of customer service.
Excellent grooming standards.
Calm, efficient, and organized with great attention to detail.
Ability to multi-task while maintaining a positive attitude when working with a Guest.
Professional manner with an emphasis on hospitality and guest service.
Ability to work on your own and as part of a team.
Competent level of IT proficiency.
Previous experience in cash handling.
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
Conflict resolution experience.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Work Locations
DoubleTree by Hilton Hobart
Schedule
Part-time
Brand
DoubleTree by Hilton
Job
Guest Services, Operations, and Front Office
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Hospitality
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