Overview
Join a leading organisation dedicated to delivering innovative and customer-centred digital experiences.
* 6 months contract + potential extension
* Leading Australian Enterprise Organisation
* Attractive daily rates
* Burnely location: WFH 2 days per week
Responsibilities
As the selected candidate, you will:
* Plan, develop, and manage content processes and artifacts across large programs, ensuring alignment with central content strategy.
* Drive best practices for product content design, including interface copy, messaging, documentation, notifications, and micro-copy.
* Collaborate with cross-functional teams such as Product Owners, Product Designers, Legal, and Engineering to ensure content meets user needs and project goals.
* Lead content reviews, peer critiques, and contribute to a community of practice to foster continuous improvement.
* Use insights, user research, and testing data to optimise and improve content effectiveness and accessibility.
* Coach junior team members and influence content strategy decisions within the broader research and design team.
* Ensure all online content complies with corporate branding, style guides, legal requirements, and accessibility standards.
Qualifications
To be successful in this role you should have:
* At least 5 years of experience in UX content design, technical writing, or digital content creation, with a strong portfolio of work.
* Demonstrable knowledge of UX principles, content design methods, and technical writing best practices.
* Experience working within digital development environments, particularly Agile methodologies.
* Excellent written and verbal communication skills, with the ability to adapt messaging to diverse audiences.
* Strong understanding of interaction design, information architecture, and accessibility considerations.
* Ability to manage ambiguity, work autonomously, and collaborate effectively with cross-disciplinary teams.
Desirable Qualifications
It is desirable if you have:
* Experience creating documentation in Markdown.
* Background working in large organisations with complex digital products.
* Knowledge of user research, testing, and data-driven content optimisation.
* A relevant qualification such as a BA or MA in English, Journalism, Technical Writing, or a related field.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.
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