Job Summary:
The Citrix VDI Support Specialist role involves providing operational support for Citrix VDI server farms, virtual desktops, and Microsoft RDS.
* Responsibilities include system monitoring, issue resolution, maintaining SOE images, disaster recovery participation, security compliance, and documentation.
Key Responsibilities:
* Support Citrix VDI server farms, virtual desktops, and RDS deployments daily.
* Monitor system health, address performance issues, resolve incidents within SLAs.
* Maintain and update SOE images, including upgrades and patching.
* Participate in Disaster Recovery drills and ensure infrastructure readiness.
* Ensure security policy compliance, manage GPOs, and configuration standards.
* Maintain documentation and runbooks.
* Escalate application or user profile issues as needed.
Required Skills and Qualifications:
* 2+ years supporting Citrix Virtual Apps and Desktops in enterprise or government environments.
* Experience with Microsoft RDS and session host infrastructure.
* Proficiency in managing Windows SOE images.
* Familiarity with Citrix Studio, Director, StoreFront.
* Knowledge of patching, user access control, image lifecycle.
* Experience in secure, structured environments with change and incident processes.
Benefits:
This contract is initially for 6–12 months with potential extensions and pathway to permanency. Location is preferably Ballarat, Victoria, but candidates can work at client sites across all capital cities.
* Mandatory requirements include active AGSVA Baseline Clearance, preferably AGSVA NV1 or eligible, and Australian citizenship.