Our Clinical Team Support is a critical role within the agency, responsible for scheduling home health visits, managing staff productivity, and supporting a range of administrative responsibilities to ensure smooth operations in the office. This position requires an individual with excellent organizational skills, the ability to multitask, and a strong focus on maintaining productivity levels for clinical staff.
Job Duties:
* Coordinate and schedule skilled nursing, therapy (PT, OT, ST), and aide visits based on patient needs, physician orders, and insurance requirements, ensuring timely and appropriate care delivery.
* Assign clinicians based on skillset, availability, and location to optimize efficiency, minimize travel, and balance workloads.
* Monitor and adjust daily schedules to accommodate cancellations, urgent needs, and staff availability (e.g., sick leave, vacations).
* Communicate with clinicians to confirm availability, address scheduling needs, and ensure patient needs are met promptly.
* Contact patients and families to confirm appointments, manage changes, and address scheduling concerns to ensure a positive care experience.
* Track clinician productivity, visit completion, punctuality, and compliance with agency standards and regulatory requirements.
* Maintain accurate documentation in the EHR/scheduling system, ensuring all visits are logged, compliant, and billable.
* Collaborate with admissions to integrate new patients into schedules and ensure a smooth start of care.
* Support documentation workflows by assisting with required clinical forms, admission/discharge paperwork, and regulatory compliance.
* Coordinate with the billing department to verify visit authorizations and support accurate billing and reimbursement processes.
OTHER DUTIES:
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
* Ability to sit in front of and operate a computer for extended periods of time.
* Ability to verbally communicate effectively over the telephone, and in person.
* Ability to lift, carry and move objects of varying size weighing up to 20 pounds.
* Ability to travel to different physical locations in the course of work.
* Monday to Friday, with occasional flexibility needed to accommodate patient needs and last-minute schedule changes.
Benefits for Full-Time employees:
* Health, Vision, Dental Benefits
* 401K plus Employer Contribution
* CVS Virtual Care: Accessible Care, when and where people need it, includes Mental Health Counseling
* Teladoc- 24/7 Doctor Support (phone or video)
* Voluntary Life Insurance
* Critical Illness, Group Hospital Indemnity, Accident Insurance
* LegalShield
* IDShield
* Pet Insurance
* Flexible Spending Account/Health Savings Account
* Commuter Benefits
* Employee Assistance Program/Health Concierge Services
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