Unlock Your Potential
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We are seeking a highly motivated and organized Night Auditor to join our dynamic team. As a key member of our hotel services team, you will be responsible for ensuring our guests receive a warm welcome and farewell.
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Key Responsibilities:
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* Ensuring the lobby, porte cochere, driveway, and guest areas look their best and are kept clean and tidy.
* Providing hotel guest services, room service delivery, and concierge requests.
* Resolving guest issues and using feedback to improve guest satisfaction.
* Supporting Housekeeping operations by completing tasks in rooms to help prepare for the next day.
* Assisting the Night Manager with auditing tasks to close off the day's operations and maintain the safety and security of guests and the Hotel at night.
Requirements:
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* Passion for the hotel industry and/or experience in luxury service or similar high-level customer-focused industries.
* Strong relationships-building skills and a service-oriented mindset.
* Flexibility and resilience in a fast-paced environment.
* Familiarity with Opera or other Hotel PMS is a bonus.
* Knowledge of the local area to provide guest recommendations is highly valued.
Benefits:
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* Fun work environment with regular events and team building opportunities.
* Birthday leave and enhanced parental leave benefits.
* Access to retail discounts platform and employee room benefit.
* Global IHG Employee Room Benefit, One Pass, and Friends & Family Program.
* Sales incentives and recognition schemes.
* 100% coverage of 6 therapy, mental health, or coaching sessions each year.
About Us:
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We are a dynamic team that strives for excellence day in, day out to deliver a quality hotel experience. We're not just hosts; we're also local experts, providing insights on sports events, attractions, and the finest local dining options.
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Why Choose Us?
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At luxury, hospitality, and style, we promise an unforgettable experience. Come and discover the ultimate experience with us!
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