IT Support Officer – Where IT support meets real world aviation operations
Location: Moorabbin Airport, in Melbourne's South-East
Full Time, Permanent
The IT Support Officer is responsible for providing technical support and ensuring the smooth operation of the businesses IT systems, networks, and applications. This role focuses on resolving technical issues promptly, maintaining system reliability, and supporting end users to enable efficient business operations.
Why Microflite?
At Microflite, we live by our values:
Safety. Integrity. Excellence. Innovation. Engagement.
Join Microflite, Victoria's premier aviation company and a leader in helicopter and fixed-wing operations. Our modern, meticulously maintained fleet enables us to deliver exceptional experiences, whether it's luxury travel, corporate transfers, or critical missions such as firefighting, search and rescue, aerial filming, and surveillance for government clients. At Microflite, innovation is at our core — we're pioneering sustainable aviation practices and exploring the future of advanced air mobility. Due to continued growth and expansion, this is your chance to be part of a dynamic team that's shaping the skies
What You'll Do:
In this role, you'll be part of the IT team that helps keep our systems and devices running smoothly across the business. With training and support from the IT Manager, you'll:
* Provide friendly, first level technical support to staff for computers, laptops, iPads, mobile phones, and other devices.
* Log, troubleshoot, resolve, or escalate IT issues in line with agreed support processes.
* Help maintain everyday IT systems such as Microsoft 365, Mobile Device Management (MDM), and user accounts and access.
* Assist with routine system checks, updates, patching, and basic maintenance.
* Help set up and pack down devices for new and departing staff, including preparing equipment, setting up access, and securely wiping devices.
* Keep IT asset records and access lists up to date.
* Support the Electronic Flight Bag (EFB) system as a backup administrator, helping with device setup, updates, and user support.
* Help write and update simple IT guides and "how-to" documentation for staff.
* Assist with IT projects such as new system rollouts, testing, and setup activities.
* Help staff learn how to use IT systems and tools effectively.
* Follow IT and cybersecurity policies and report any issues, risks, or concerns to the IT Manager.
What You'll Bring:
We're looking for someone who's keen to build their IT career, enjoys helping others, and brings a positive, practical approach to problem solving. Ideally, you'll bring:
* Hands on experience supporting Apple/Mac devices such as MacBooks, iPads, and iPhones (essential).
* Exposure to a Mobile Device Management (MDM) system such as Jamf Pro, or a willingness to learn.
* Experience in an IT support, service desk, or similar role, or strong practical troubleshooting skills and a genuine interest in technology.
* Good organisational and time management skills, with the ability to juggle tasks and prioritise your work.
* Friendly and clear communication skills, with the confidence to explain technical issues in a simple way and work well with others.
* A willingness to learn, improve, and keep up to date with new technologies.
* A qualification in IT or a related field is preferred, but not essential.
What We Offer:
Work with a Leading Name in Australian Aviation
Join a fast growing, highly respected aviation company where your contributions directly support our operational excellence.
Modern Office in a Unique Aviation Setting
Enjoy working from our contemporary Moorabbin Airport headquarters offering a professional, engaging environment with a front row seat to the aviation world.
Supportive and Inclusive Team Culture
Be part of a friendly and professional workplace where collaboration, respect, and a positive attitude are genuinely valued.
Career Progression and Development
Grow your career with access to internal training and development initiatives, plus opportunities to advance into new roles as the company continues to expand.
Employee Wellbeing Comes First
Access our confidential Employee Assistance Program (EAP), plus the day-to-day support of a leadership team that prioritises staff wellbeing and work-life balance.
Make a Tangible Impact
In our close-knit head office environment, your work won't get lost in the crowd you'll see the results of your efforts and be recognised for them.
Attractive Remuneration
Competitive pay based on your skills and experience.