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We’re seeking a strategic and experienced Account Director to lead engagement and growth across Optus’ Queensland State Government portfolio. This senior role is responsible for managing high-value accounts and developing the capability and capacity to service both existing and new opportunities.
The Account Director will drive business development, revenue growth, market share, innovation, and strategic co-creation initiatives with key partners such as Cisco, Microsoft, NICE, Fortinet, and SingTel affiliates including NCS.
With regional accountability for a significant and growing portfolio, this role is critical to delivering long-term success across Queensland government departments, local health districts, and community agencies. You will work in close collaboration with internal teams including Pre-Sales, Sales Specialists, and Business Development to accelerate Optus’ footprint and influence within the sector.
The Day to Day
* Lead and grow a portfolio of Queensland State Government accounts with strategic, long-term planning.
* Build trusted relationships with executive and IT stakeholders to drive customer loyalty and account expansion.
* Develop and execute integrated account strategies across departments, health districts, and agencies.
* Drive innovation through co-creation, proof of concept and joint product development with partners.
* Champion Optus’ brand and market positioning in government and the broader ICT industry.
* Secure new government customers and grow revenue across core Telco, CX/EX, Cyber, ICT and Managed Services offerings.
* Engage cross-functional teams to deliver high-quality solutions and maintain strong customer satisfaction.
* Oversee forecasting, governance, CRM data quality, sales operations and compliance.
* Lead internal alignment on customer strategy, employee experience and performance outcomes.
About You
You are a seasoned sales and relationship leader with deep knowledge of the Queensland government and ICT landscape. You bring commercial acumen, strategic thinking, and a strong network to help shape long-term customer partnerships and deliver impactful outcomes.
To Be Successful In This Role, You Will Have
* Extensive experience in relationship sales within IT or Telecommunications.
* Proven success managing and growing complex, high-value customer accounts.
* Leadership experience, either directly or via matrixed teams.
* A strong network and reputation within Queensland’s ICT and government community.
* Demonstrated ability to build strategic plans and deliver growth in competitive markets.
* Strong negotiation, stakeholder management and communication skills.
* A collaborative and innovative mindset, with a focus on creating value for customers and partners.
* Experience driving internal performance across sales operations, forecasting, and governance.
* Hybrid working model – with flexible hours to suit!
* Inclusive paid parental leave, up to 16 weeks for the primary care giver
* All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
* Own your own growth by accessing an extensive online and facilitator led learning catalogue.
* Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
* Make a difference with paid volunteer days and opportunities to support causes you care about.
* Enjoy exclusive discounts on products, services, and experiences through our employee benefits portal.
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Telecommunications
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