What you will be doing• Manage the installation, maintenance and support of the DHLGPPW ICT environment and systems by applying high level knowledge and technical skills.• Undertake a leading role in a responsive and effective problem resolution service that will minimise disruptions to and meet agreed performance targets for networked Information Systems and Associated Applications.• Consult, negotiate, liaise and provide expert advice to staff at all levels regarding the operations of the Information Systems Infrastructure and facilities.• Identify gaps and opportunities in the delivery of TSG services; coordinate identification and investigation of potential solutions on behalf of clients; work with TSG staff and management to develop solutions, and analyse, evaluate and propose new and/or additional services.• Influence and encourage an environment and culture in which high quality customer service is delivered through fostering adherence to quality system processes, continually seeking improvement in the way in which work is undertaken.• Contribute to the effective teamwork within the TDS group by developing an understanding of the roles and duties of other team members and working collaboratively to assist the team in delivering services.• Investigate and identify analytical and problem-solving activities for the maintenance and support of a large and complex ICT environment utilising tools such as Azure Insights, PowerShell, MECM reporting.• Manage and coordinate minor projects to implement and upgrade ICT infrastructure and systems.• Configuration and management of IAAS server and virtual desktop infrastructure.Applications to remain current for 12 months.