**Job Title:** Desktop Support Specialist
**Overview of the Role**
This mid-level position requires 4-6 years of experience. The role will be based in various locations, offering an opportunity to work in diverse environments.
**Key Responsibilities**
* Provide technical assistance and support to ensure seamless IT operations and infrastructure management.
* Diagnose and troubleshoot hardware and software issues, escalating to advanced support teams when necessary.
* Manage user accounts and permissions through Active Directory, ensuring compliance with policies.
* Assist with the installation, configuration, and updating of Windows operating systems and software applications.
* Maintain documentation of IT support processes and solutions for future reference and training purposes.
* Offer onsite and remote support to users across designated locations, ensuring prompt resolution of IT issues.
**Required Skills and Qualifications**
* Proficiency in Active Directory for managing secure and efficient user access controls and policies.
* Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
* In-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
* Extensive experience with Windows OS to configure, manage, and support desktop environments.
* Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.
* Solid expertise in hardware and software support to handle a wide range of IT equipment and applications.
* Proven experience with IT Helpdesk operations, handling queries, and escalating issues when necessary.
* Ability to communicate complex technical information clearly to a non-technical audience.
**Work Environment and Opportunities**
The employment type is contract or freelance, offering flexibility and diversity in work locations.
This position provides opportunities to develop technical expertise and contribute to team initiatives, driving IT infrastructure development projects forward.
Relevant qualifications and experience are highly valued, and applicants with a strong background in desktop support and IT operations are encouraged to apply.