Overview
At Uber, we take pride in the diversity of our people and their ideas. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.
About The Role
The Retail Customer Success team partners with Uber's most strategic retail merchants to unlock growth and deliver a world-class experience. This role focuses on building scalable operations: owning workflows, streamlining processes, and driving automation - whilst also flexing into merchant-facing support when required. You'll directly impact how our team operates and how our partners succeed.
Your Impact In Role
* Own and execute recurring workflows that support Retail Partner Success at scale, documenting processes for consistency and scalability.
* Identify inefficiencies and deliver improvements through automation, standardisation, or offshoring.
* Use data (Sheets, SQL) to monitor partner performance and highlight risks or opportunities.
* Flex into merchant-facing support when required, answering questions, troubleshooting issues, and supporting account initiatives.
What you'll need
* 2-4 years' experience in operations, business analysis, or customer success in a fast-paced or tech-driven environment.
* Advanced proficiency in Google Sheets (complex formulae, queries, pivot tables).
* Working knowledge of SQL, with the ability to pull and interpret data.
* Highly organised, detail-oriented, and comfortable managing multiple priorities.
What will help
* Exposure to customer-facing work such as customer success, account management, or partner support.
* Strong commercial awareness and the ability to engage confidently with merchant stakeholders.
* Experience with automation tools or low-code platforms (e.g., Google Apps Script).
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