Please note: Applicants must have full working rights in Australia, as visa sponsorship is not available for this position. Robert Half is excited to be exclusively partnering with a fast-growing Australian technology business seeking a Customer Service Team Leader to join their collaborative support team. This is a great opportunity to step into a leadership role within a purpose-driven tech organisation with a supportive team culture, where you'll lead a small team while remaining hands-on with customers in a fast-paced environment! The Role: Lead the day-to-day operations of a customer support team across Australia and the Philippines Provide hands-on support to customers via phone, email and live chat Act as the first escalation point for complex or sensitive customer issues Coach and support team members through regular feedback, guidance and training Monitor team performance, maintain CRM records and identify opportunities to improve support processes About You: A proactive leader who enjoys coaching others and helping team members succeed Minimum 6 months experience in a Customer Service Team Leader or Supervisor role Strong written and verbal communication skills, including handling complex customer conversations Highly organised with the ability to manage multiple priorities in a fast-paced environment Comfortable using CRM systems and customer support tools If this sounds like the right next role for you, we highly advise you apply. This role is 3 days on-site, 2 days WFH. This is a hybrid By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.