Join to apply for the Customer Experience Specialist role at WorkFocus Group (now Work Health Group)
4 days ago Be among the first 25 applicants
Join to apply for the Customer Experience Specialist role at WorkFocus Group (now Work Health Group)
Get AI-powered advice on this job and more exclusive features.
Full-time State: VIC Job Status: Full Time Company Description Are you a Rehabilitation Consultant, Return To Work Specialist, or Injury Management Professional looking for that next step in your career? If you are passionate about delivering exceptional service and making a positive difference in people's lives, this is an exciting opportunity to join our amazing team. At WorkFocus Australia we're leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day. Due to substantial growth, we are now looking for a Customer Experience Specialist to join our Victorian team. Reporting to the Customer Experience Manager, you will draw on your experience and background in Rehabilitation and play a key role in the success of WorkFocus by being the first point of contact and managing Employer/Agent/Stakeholder relationships to ensure growth via exceptional customer service, a professional customer interface and supporting high-quality service delivery. If you are passionate about delivering excellent customer care and making a difference in people's lives, this is the place for you. Job Description As a Customer Experience Specialist, you will: Represent WorkFocus as their single point of contact for all lines of communication and support for allocated customers Explore and understand customer needs to develop solutions to address portfolio challenges including cross selling of products and/or services Proactively manage portfolio performance in line with customer reporting Conduct variety of specific service assessments and/or rehabilitation interventions inline with WorkFocus service delivery requirements. Identify key employers and relationships and build on workload through exceptional service delivery and customer service Qualifications Qualifications: Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or other equivalent allied health/work health and safety professions required Minimum of two years of personal injury insurance experience Strong understanding of customer drivers and customer service in work and wellness Demonstrated experience in delivering repeat business and/or new business in the personal injury insurance schemes Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities Exceptional organizational and time management skills. Additional Information What we offer you:
* Truly flexible working, in the community, from home and the office – you set your schedule
* Learn and be mentored from a multi-award-winning team
* Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within
* Generous financial incentives program to reward you for your impact
* Purchase additional annual leave
* Paid parental leave
* Opportunities to work in over 80 locations in Australia
* Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more About us : At WorkFocus, we get people well and working. Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work, supporting and empowering people through the recovery process to return them to better health and life. To Apply: Click on the APPLY button or please contact Lauren Yau to have a confidential discussion about the role at Lauren.Yau@mdhealth.com.au and quote REF7739Y You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at WorkFocus Group (now Work Health Group) by 2x
Sign in to set job alerts for "Customer Experience Specialist" roles.
Melbourne, Victoria, Australia 5 days ago
Customer Experience Specialist - Services
Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 1 week ago
Customer Experience & Analytics Specialist
Melbourne, Victoria, Australia 2 weeks ago
Customer Experience Specialist - Accounting
Melbourne, Victoria, Australia 5 days ago
Customer Experience Enablement Specialist
Scoresby, Victoria, Australia 13 hours ago
Lead Customer Experience Specialist - AUS
Campbellfield, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 4 weeks ago
Melbourne, Victoria, Australia 4 days ago
Customer Success Manager (SMB) (Position located in Melbourne, Australia)
Melbourne, Victoria, Australia 3 weeks ago
Keysborough, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Australia A$55,000.00-A$70,000.00 1 week ago
Bilingual Technical Customer Support Specialist - English & Spanish
Melbourne, Victoria, Australia 23 hours ago
Key Account Manager, ANZ (Based in Melbourne)
Melbourne, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 2 weeks ago
Docklands, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 7 hours ago
Melbourne, Victoria, Australia 3 days ago
Senior Business Value Specialist - Amazon Connect, AWS
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr