At Your Journey Your Choice Support Services, we are currently seeking both male and female Support Workers to join our growing team. We are looking for dedicated, reliable, and compassionate individuals who are available to work across a variety of locations between Brisbane and Tweed Heads.
As a Support Worker, you will play a vital role in supporting people living with disabilities and mental health challenges to live more independently, build confidence, and achieve their personal goals. This role is about far more than providing care — you will become a mentor, motivator, advocate, someone who can solve problems/problem solving skills and positive influence in the lives of the participants you support.
We are looking for people who are organised, approachable, respectful, and able to build strong professional relationships while maintaining clear boundaries. If you are someone who naturally encourages others, remains non-judgemental, and enjoys making a genuine difference in people’s lives, this could be the perfect opportunity for you.
This is a dynamic and rewarding position where no two days are the same. You will provide both practical and emotional support tailored to each participant’s individual needs, helping them develop skills, increase independence, and actively participate in their community.
Key Responsibilities
Supporting Daily Living & Independence
* Assist participants in developing essential life skills such as budgeting, meal preparation, healthy living, personal organisation, and using public transport.
* Encourage independence by providing guidance, structure, and support that builds confidence and self-reliance.
Skill Building & Personal Development
* Support participants to explore hobbies, interests, and community activities that promote personal growth and social inclusion.
* Assist participants in accessing appropriate services, resources, and funding opportunities to achieve their goals.
Personal Care & Practical Support
* Provide assistance with personal care, medication administration, household tasks, transport, and daily routines as required.
* Maintain a safe and supportive environment by identifying risks and following appropriate safety procedures.
* Work collaboratively with families, support networks, and healthcare providers to ensure consistent, high-quality care.
Emotional & Social Support
* Build positive and meaningful relationships with participants through encouragement, active listening, and emotional support.
* Support participants to engage in social, recreational, and community-based activities that improve wellbeing and quality of life.
Healthcare & Documentation
* Assist participants with attending appointments, medication checks, and maintaining accurate healthcare records and progress notes.
* Support participants to better understand and manage their healthcare needs.
Team Collaboration
* Work closely with coordinators, allied health professionals, families, and other support staff to deliver person-centred support.
* Follow individual support plans, behaviour support strategies, policies, and best practice guidelines to ensure high standards of care are maintained.
This role is ideal for someone who is passionate about helping others, enjoys a varied work environment, and wants to be part of a supportive team that genuinely makes a difference in the community.
Skills Required:
* Empathetic Communication: You listen actively, with both your ears and your eyes, to fully understand participants’ needs.
* Respectful Approach: You have a soft, empathetic communication style that ensures participants feel valued and respected.
* Emotional Resilience and Patience: This role requires a calm demeanour, patience, and the ability to provide encouragement.
* Adaptability: You’ll need to adjust to different situations quickly, working independently or as part of a team as needed.
* Relationship-Building: Strong interpersonal skills and a positive approach to building connections with participants and their families.
* Organizational Skills: Efficient time management and thorough record-keeping ensure that nothing slips through the cracks.
* Certificate IV in Community Service/Disability Services or equivalent qualification with equivalent experience in the disability or mental health, OOHC sectors.
* Must have a driver's licence and reliable transport
* Roadworthy and Insured Vehicle
* Current First Aid & CPR-valid.
* National Police Clearance within last 12 months.
* NDIS 'Worker Orientation' module
* Proof of Australian working rights
* Current paid employee Blue Card
* Current paid employee Yellow Card/NDIS Worker Clearance.
* Smart phone with internet access
* Two current (within the past 2 years) professional references. One of those references will be required from a Supervisor/ Management role.
Company Mission
To touch the lives of 350 participants by 2030.
Company Purpose
Empowering individuals with disabilities to achieve their personal goals and gain greater independence.
Company Values
- Respect and Dignity: We centre each participant’s voice in all decisions, honouring their autonomy and choices.
- Empowerment: We’re dedicated to helping participants develop skills and grow their independence.
- Inclusivity: We value diversity and strive to create an environment where everyone feels accepted.
- Integrity and Transparency: We foster trust through open, honest communication with participants, families, and stakeholders.
- Collaboration: Working together with participants, families, staff, and the community is essential to achieving the best outcomes.
- Continuous Improvement: Our commitment to learning and growth allows us to better respond to participants’ evolving needs.
- Motivation: We are enthusiastic about our mission and expect our staff to be “On the Bus” with us.
Why Work with Us?
Every day here is different and full of opportunities to rise to new challenges. You won’t just be a bystander; you’ll have a direct role in helping participants overcome obstacles and reach their full potential. This dynamic work keeps things fresh and rewarding, making each day feel meaningful and fulfilling.
Here’s what you can expect:
- Job Security: We offer stable, permanent roles to help you plan for the long term.
- Supportive Management: Our management team is here to offer ongoing guidance, ensuring you’re set up for success.
- Professional Development: We invest in your growth through training opportunities that enhance your skills and keep you informed on industry standards.
- Career Pathways: Our organization supports your career progression, helping you reach your professional goals.
Ready to join our team? Apply today! In your cover letter, please share three hobbies or interests you enjoy in your spare time.