Overview
Alfred Health is a leader in health care delivery, improvement, research and education. The organisation will merge with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, subject to final approval on 1 January 2026. The recent health service will have more than 22,000 employees serving over 1.2 million Victorians. The merger aims to provide best possible care with services that support people throughout their lives, and to strengthen the workforce with new training, education and career opportunities. Upon final approval, employees from the five health services will transfer to Bayside Health. This role is located at The Alfred.
Responsibilities
- Support the Finance Department and wider Alfred Health departments by increasing the capture of private and compensable patient revenue and growing the private practice profile across Alfred Health.
- Maximise the identification, capture and collection of documentation and collect upfront fees in a timely, accurate and transparent way across Alfred Health.
- Act as intermediary between Revenue Services and the patient, family or carer; provide patients, relatives, carers and staff with information regarding Private Health Funds, Work Cover, Transport Accident Commission (TAC), Department of Veteran Affairs (DVA) and Medicare ineligible patients.
- Contribute to a positive workplace environment and culture within the Financial Services department, enabling revenue services staff to flourish, innovate, develop and contribute to the financial sustainability of Alfred Health.
- Hours of work are incorporated into a 7-day roster aligned with patient presentations and required workflows, with operating hours from 8.00am to 10.00pm on weekdays and 8.00am to 4.30pm on weekends.
Qualifications & Skills
- Demonstrated experience in customer service or administration within a complex health service, with operation and management of transactional services in a heavily regulated environment.
- Patient Liaison experience in a similar-sized organisation or business development experience.
- Experience in data manipulation and statistical analysis of large, complex datasets.
- Excellent organizational skills with a proven ability to meet competing deadlines.
- Strong analytical and problem-solving skills in data interpretation.
- Knowledge of Medicare, private health insurance and other funder requirements and processes.
- Ability to deliver responsive and efficient service adaptable to the needs of key stakeholders.
- Demonstrated ability to work accurately and effectively in a team environment.
- High-level interpersonal and communication skills, including building and maintaining effective relationships with diverse internal and external groups.
- Proficiency in computer skills and familiarity with health and office software packages (iPM, Cerner, Pathnet, GERIS, ARIA, Firstnet, MS Word, MS Excel, Outlook).
- Capacity to assist the team in achieving performance indicators and taking responsibility for individual work tasks.
- Demonstrated ability to establish and maintain productive working relationships within and beyond organizational boundaries.
- Commitment to delivering high levels of customer service.
Benefits
- Salary Packaging & Novated Leasing through Maxxia.
- Flexible Health Insurance coverage through HCF Health Insurance.
- On-site car & bike parking opportunities, deducted pre-tax.
- Onsite fitness facilities at The Alfred through ProSport Health and Fitness.
- Child Care Services at The Alfred managed by KU Children’s Services.
If applicable, specify specific requirements that you require in the cover letter or CV.
Any queries please contact: Joanne Drossos, Patient Liaison Officer Manager,
Applications Close: 11pm AEST, Wednesday 1 October 2025.
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please contact the person listed in this ad. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
#J-18808-Ljbffr
📌 Patient Liaison Officer
🏢 Alfred Health
📍 Melbourne