Delivering Exceptional Customer Services
As the frontline representative of our Retail Banking Services team, you will deliver a seamless banking experience to millions of customers. Your work will support customers at every stage of their financial journey.
Key Responsibilities:
* Conduct in-depth conversations with customers about their financial needs.
* Support customers with enquiries, account maintenance and processing applications.
* Complete Financial Health Checks to assess customer financial needs and identify opportunities.
* Demonstrate technology and digital banking options to customers.
* Problem-solve and provide effective solutions while championing processes and procedures.
Requirements:
* Experience delivering exceptional customer service in financial services or retail.
* Excellent communication skills and ability to explain financial terms clearly.
* Proactive, solution-oriented and integrity-driven individual who places the customer at the centre of everything.
* Ability to work in a busy retail environment.
* Genuine interest in building a career in this field.
What You Will Gain:
* A challenging and rewarding role that makes a real difference to people's lives.
* The opportunity to develop your skills and expertise in a dynamic and supportive team.
* A competitive salary and benefits package that reflects your value to the organization.