We’re Hiring: Customer Experience & Brand Support (Sunshine Coast / Work From Home)
Are you passionate about barefoot shoes, foot health, and helping people move better?
Do you also have a creative side? whether that’s social media, content, or design?
We’re looking for someone to join our team in a flexible Sunshine Coast-based role, combining customer service with brand support.
This is an exciting opportunity to join a growing brand, with the role designed to evolve as we expand — including plans for a local warehouse and office space.
About the Role
You’ll be the voice of bprimal — helping customers feel confident in their transition to healthier footwear — while also supporting the brand behind the scenes.
This is a varied role, perfect for someone who enjoys both people + creative work.
Role Details:
* Sunshine Coast based (remote with option for in-office work)
* Part-time (with potential to grow into a full time role)
* Must be available 9am-5pm Mondays. Other days & hours can be flexible.
* Flexible work-from-home setup, with opportunity for in-person collaboration
What You’ll Be Doing:
Customer Service (core role):
* Responding to emails, live chat, and social messages
* Helping customers choose the right shoes for their needs
* Assisting with orders, returns, and exchanges
* Delivering thoughtful, personalised support
Additional Responsibilities (based on your strengths):
* Assisting with social media (posts, replies, content ideas, editing)
* Supporting marketing campaigns or email content
* Basic website updates or product uploads
* Light design or SEO work
About You:
* You’re genuinely passionate about barefoot shoes, foot health, and helping others
* You’re a clear, friendly communicator who enjoys helping people
* You’re organised, proactive, and comfortable working independently
* You enjoy variety and are happy to jump between tasks
Bonus points if you have:
* Experience in eCommerce customer service
* A background in physio, podiatry, myotherapy, or health/wellness
* Skills in social media, marketing, or content creation
* Experience with Shopify, Klaviyo, or similar tools
* Design, website, or SEO experience
What It’s Like Working With Us:
* A small, passionate team that genuinely cares
* A brand built around helping people move better and feel better
* Flexible work setup with future in-person collaboration
* Opportunity to grow with us as we expand
* Staff discounts across our range
How to Apply:
If this sounds like you, we’d love to hear from you.
Please send:
* Your resume
* A short cover letter telling us:
* Why you’re interested in foot health / barefoot shoes
* What additional strengths you’d bring
Send applications to
Pay: $32.00 per hour
Expected hours: 20.0 – 30.0 per week
Benefits:
* Employee discount
* Work from home
Work Location: Hybrid remote in Pelican Waters QLD 4551