Acu‑Tech is a leading supplier of HDPE piping solutions in various industries across Australia. We are known for our technical expertise, quality products, and strong customer relationships. We're looking for a motivated and energetic Client Service Executive to join our team and deliver the high level of service our customers rely on.
Why Join Acu‑Tech?
* Be part of a respected and growing industry leader.
* Supportive team culture with ongoing training and development.
* Opportunities for future growth within the business.
* Make a real contribution to major infrastructure and development projects.
About the Role
In this customer‑focused role, you'll support clients with product information, order processing, and technical enquiries—while helping to drive customer satisfaction and ongoing business growth.
Key Responsibilities
* Providing fast, accurate product and technical information to support customer needs.
* Processing quotes, sales orders, and customer requests with precision and efficiency.
* Presenting pricing, credit, and terms aligned with Acu‑Tech policies and customer value.
* Helping customers understand product features and benefits to support confident purchasing decisions.
* Communicating professionally with customers and suppliers, ensuring clear updates on orders, shipments, and delivery timelines.
* Resolving customer issues by identifying the cause, recommending solutions, and ensuring timely follow‑through.
* Proactively reaching out to customers through telemarketing and follow‑up activities.
* Maintaining solid product and service knowledge to respond confidently to enquiries.
* Checking in post‑purchase to gather feedback and address concerns promptly.
* Identifying customer needs and recommending product or service improvements to support continuous growth.
* Keeping customer profiles accurate and up to date in the CRM.
* Preparing data‑driven reports to support product and service insights.
What You'll Bring
* At least 2–3 years of experience in civil, industrial, technical product sales, or a related field.
* CRM experience - Sales/Customer Service training or courses are an advantage.
* Experience using Exonet is favourable but not essential.
* High attention to detail, accuracy, and strong organisational skills.
* Excellent communication and interpersonal abilities.
* A proactive, positive, "can‑do" attitude with a strong customer focus.
At Acu-Tech, we live by our motto: We Care, Our Solutions, Your Success. We pride ourselves on how we treat our people, investing in innovation and collaboration. Our values reflect the care we show our employees and customers, and we are always striving for success through teamwork and continuous learning.
Apply now by submitting your CV. Let's build something great together.
Acu-Tech is an equal opportunity employer and welcomes applications from candidates of all backgrounds. For brief enquiries please contact Human Resources on, or email at -