Asset and Facilities Support Officer, Clerk Grade 3/4 - Wollongong State Headquarters
Location: Wollongong State Headquarters (some flexibility can be considered). Full-time temporary position until 30 June 2026.
About the opportunity
The Asset and Facilities Support Officer (AFSO) delivers high quality, customer focused strategies and administrative services to enable NSW SES to meet its operational and statutory requirements.
Responsibilities
* Provide excellent customer service for all fleet-related enquiries.
* Perform various administrative tasks to support the fleet team.
* Manage and coordinate pool and Executive fleet asset replacement schedules.
* Handle total loss insurance claims.
* Organise and respond to internal and external correspondence, including managing the Fleet inbox and Service Desk, in a timely and efficient manner.
* Process equipment orders and oversee communication and change management activities for the delivery of new assets and the collection of assets being retired from service.
About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.
The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW.
About you
To be successful in this role you will:
* Be organised, proactive and accountable and thrive in a complex and fast-paced environment.
* Have excellent communication skills (both written and verbal) including the ability to effectively communicate with internal and external stakeholders in a responsive manner to provide effective and responsive customer service.
* Be a highly motivated individual with excellent organisational skills with the ability to remain calm and focused in challenging situations.
* Understand program and project management methodologies and best practice.
* Have knowledge of NSW Government Procurement, Supply and Fleet policy and practices.
* Have demonstrated ability to build and maintain strong working relationships.
What we can offer you
* You will enjoy a 35-hour work week.
* You can enjoy a hybrid work environment, time in the office and time working from home.
* Attractive salary range of $84,659.00 to $92,701.00, 12% superannuation and leave loading + field allowance (if applicable).
* Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities and you can be an important part of our work.
* We have attractive leave entitlements including parental, sick, flex and recreation leave.
* We care about our people. Mental Health & Wellbeing programs and services, plus leadership training and development opportunities. Includes: Fitness Passport, LinkedIn Learning, Member Assist Program for free confidential counselling support, and Flu vaccine program.
You Belong Here
* We value diversity, inclusion, and flexible work arrangements. Applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity are encouraged.
* We aim for a workforce that reflects the diverse communities we serve and are committed to creating an inclusive workplace. If you require reasonable adjustments, we are committed to supporting you throughout the recruitment process and in the workplace. For confidential advice on options, please contact (emailprotected).
How to apply
Your application should include as separate attachments:
* A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
* Responses to each of the targeted questions (maximum of one page per answer); and
* An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role
Targeted Questions
* Please describe how your skills and experience align with the requirements of this role. Include a specific example that demonstrates how you've successfully applied these skills in a relevant context.
* Provide an example of a time when you saw an opportunity to improve a process. What did you do, what was the outcome?
Want to know more?
If you want to know more about this opportunity, please contact Zac Scott at (emailprotected)
Applications close: Sunday, 21 September 2025 at 11:55 pm
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