Customer Support Specialist
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Our company is seeking a seasoned customer service professional who can assist clients with platform inquiries and corporate secretarial expertise. As a customer support specialist, you will be an essential part of our customer support team, providing first-line support to clients and ensuring their needs are met efficiently and effectively.
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This role can be based in Sydney or Melbourne and offers a hybrid work model, flexibility, and career development opportunities. You will have the chance to contribute to a positive business relationship with customers, provide proactive and timely progress and status updates, and act as a subject matter expert on our products.
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To succeed in this role, you will need strong focus on customer service, attention to detail, high standard of written and communication skills, and ability to work with minimal direct supervision. You will also need to have minimum 2 years in a customer support role within a technology company and be passionate about exceeding personal and team goals.
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As a global business, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
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Benefits include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
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Discover how our company approaches innovation and what makes us a leader in the industry. If you're looking for a challenging and rewarding role that allows you to grow professionally and make a real-world impact, apply today!