Duty Manager (pre-opening) - Crowne Plaza Carlton
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Victoria, Carlton
Hotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053
Crowne Plaza Melbourne Carlton (pre-opening) set to open in December 2025, will be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District, the hotel’s ideal location overlooking Lincoln Square allows you to experience the best of the local community and beyond, whether visiting for business, leisure, or a meaningful gathering.
The hotel aims to be a sought-after destination for both business and leisure travelers, featuring a new restaurant that aspires to be Carlton’s culinary destination for unique and exceptional dining experiences.
Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the-art audio-visual technology, and our private dining room offers an exclusive, intimate experience.
We are looking for Duty Managers who can help us set out on the right foot from Day 1 by setting standards, creating SOPs, inspiring, and leading a team of professionals committed to delivering a unique and exceptional hospitality experience in Melbourne’s newest accommodation, dining, and events destination.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be…
- Assisting the Front Office Manager in ensuring departmental readiness for opening
- Leading, coaching, and developing a team of committed hospitality professionals
- Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them
- Helping ensure the front office team delivers great service, professional attention, and personal recognition
- Greeting guests upon arrival, engaging with them, responding to complaints, soliciting feedback, and building relationships to improve guest satisfaction
- Having authentic conversations with guests to resolve issues, queries, or concerns
- Being the first point of contact for critical emergency situations
What we need from you:
- At least 2 years’ front desk/guest service leadership experience
- Basic mathematics skills
- Fluent in English, both spoken and written. Additional languages are a plus
- Excellent communication, problem-solving, reasoning, and motivational skills
- The ability to stand for long periods at the front desk and occasionally lift heavy items
- Working knowledge of hotel property management systems like Opera is beneficial
- Willingness to work evenings, weekends, and public holidays
- Full unrestricted Australian working rights
What you can expect from us
We provide everything you need to succeed—from a competitive salary to a wide range of advantages, including accommodation discounts and top-tier training.
We foster an inclusive culture that celebrates diversity and encourages colleagues to bring their whole selves to work. IHG Hotels & Resorts are committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We promote trust, support, and acceptance, welcoming diverse backgrounds, experiences, and perspectives.
At IHG, we strive to deliver True Hospitality for Good—making guests and colleagues feel welcome, cared for, recognized, and respected worldwide.
If you don’t meet every requirement but believe you’d be a great fit, don’t hesitate to apply. Start your journey with us today.
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📌 Duty Manager (pre-opening) - Crowne Plaza Carlton
🏢 Intercontinental Hotels Group
📍 Melbourne